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08 June 2005 — Verizon Sucks (136)

I hate big corporations. I really do. They're enormous behemoths that can't be fought. Or when you do try to fight them, it's futile; you get squashed. (Some of my previous complaints about corporate frustrations: Authorized Apple Service Provider, Credit Report (in which I complain about Sprint), and Customer Disservice.)

On January 12th, I received a phone call here at work from somebody representing Verizon SuperPages asking us to advertise in their phone directory. I have little memory of the conversation (because I have several similar conversations a month), but I'm mostly certain that the call ended with me saying something like, "I'm sorry, but I don't want to advertise with you." I have no memory of agreeing to advertise with any new yellow page company; we're pleased with our current level of advertising.

In March, we received a $37.20 bill from Verizon for advertising in their Portland/Vancouver SuperPages. I phoned Customer Service (what a misnomer!) and explained that we had no record of having placed any advertising with them — would they please remove the charges? They would not and could not.

They asserted that we had, in fact, placed the order. "We have third-party verification indicating that the sales representative spoke with you, Mr. Roth, and that you provided your taxpayer identification number. This is all the confirmation we need to verify your order."

The call ended with nothing resolved. A few days later, I received a letter from Verizon re-iterating all of this information. I contacted Dave. On his advice, I sent a certified letter to Verizon's customer service department stating that the business has "neither requested nor authorized any service from" Verizon, etc. The letter threatened legal action if Verizon continued to bill us.

Verizon continued to bill us. They billed us in April. They billed us in May. They never replied to our certified letter. Today I received a letter from Verizon's collection department. Enough is enough, so I phoned them again.

The woman in the collections department was nice enough, but she couldn't help me. Her department has nothing to do with resolving disputes, only with collecting on outstanding debts. She suggested I call customer service.

I called customer service, and though I was trying to be polite, I was, I admit, a bit confrontational. (No shouting, no cursing, just had my hackles up.) This conversation was frustrating to a degree that I cannot even convey. I went through the whole "we did not authorize this" bit, and the customer service rep (Makeesha — is that a real name?) went through her whole "we have third party authorization in the form of your name and your business tax identification number" bit.

"Look," I said. "My name is common knowledge, accessible from any database. And I give out our TAX ID number all the time. This is not proof of anything. I want written documentation that we authorized this, or I want an audio-recording."

"I'm sorry, sir," said Makeesha, "but this is authorization."

Repeat ad infinitum.

Eventually, Makeesha gave me the address for Verizon's legal department, though I'm certain any correspondence sent there is destined for the same old dead letter file that my former certified letter reached. (Actually, to be fair, the previous letter has been scanned into Verizon's computer system. They have the letter, they just don't care.)

Have you ever gone through anything like this? How do you cope with the awesome might of transnational corporations? How can the individual hope to have his voice heard when the transnat will not admit error? How can this be resolved to my satisfaction?

Yes, I could just pay for the add — $40/month is peanuts for Custom Box — but I refuse. It's more than a matter of principle. If megacorporations can collect money because they say you owe it, where does that leave us? It's insane!

Comments
On 08 June 2005 (10:54 AM), Anthony said:
If megacorporations can collect money because they say you owe it, where does that leave us?

It leaves you paying them, I say. Or going to the poorhouse for debt gained from legal battles.

See, JD, I always oversimplify, but it seems to me that

(1.)Megacorporations push us around because they can.

(2.)Megacorporations can push us around because we need them (If we don't do their bidding, our houses will burn, our spouses will cheat, our communication lines will be cut, we will be unprepared for death— in short, megacorporations are currently protecting us from every danger and hardship known to man, all of which will instantly become reality and destroy us if we don't let the corporations run the world.)

(3.)If we didn't need them, they couldn't push us around anymore. (by way of analogy, a letter recently arrived at our house from the New York State Department of Health. It warned us that Alice, our pet mongrel, was due for her (state-required) rabies vaccination. Well. We live in Tennessee now, and Alice is dead. We put the letter in the trash and did not answer it. The point is, if I ain't gotta dog, ain't a man on earth gonna give it shots and bill me.

My (wonderfully simplistic) hypothesis is that we get to take our pick; we can live without many of the services supplied by the corporations, or we can obey the corporations.

I know of groups of people who are enjoying good food, health, recreation, and social life, and who, because they don't use phones, never get bills from Verizon or anyone else for services not requested. The never have to pay fraudulent insurance charges, because they buy no insurance. Gasoline price fluctuations affect them very little, because their horses are grass-powered. They have escaped the mega-corporation tyranny. And they are as happy to have escaped it as you would expect.

But most of us have a deep desire to be normal. And the corporations have made it very abnormal to disobey them. So here we are.

I hate big corporations too.


On 08 June 2005 (12:53 PM), Tammy said:

Well said nephew. And condolences on the loss of your mongrel.


On 08 June 2005 (01:36 PM), Johnny said:

Dear Anthony-

For the record, I have never not cheated on my spouse because of pressure from a megacorporation.

I have, however, cowered in fear in my basement and prayed for the intervention of Citigroup, General Electric and American International Group to protect me from aliens and the depredations of the government.

Just felt the need to clarify that.


On 08 June 2005 (02:08 PM), Drew said:

Complain to the BBB. If they have done this to you, they are doing it to others. Create the paper trail and hope for a class action lawsuit down the road.


On 08 June 2005 (04:41 PM), Dave said:

Pay in pennies. Or stamps. Both are legal currency and can't be refused as tender.

My rule: If you can't beat 'em, make 'em wish they'd left you alone.


On 08 June 2005 (04:51 PM), Mom said:

Your dad and I had a big problem with a huge corporation (Sears) when you kids were small and we were struggling financially. We wound up dealing ultimately with a guy that just didn't seem to have a heart. Steve finally asked him how he could sleep at night. Apparently that got to him because he did an about-face and showed a more merciful side.

In this situation above, I think you have done all you can. Alternatives are legal action, and it's not worth that, and negative publicity at our hands for Verizon, and the amount doesn't justify that. If they in their turn threaten legal action, we may need to just pay and make sure that they know in no uncertain terms how we feel about them if they ever attempt to contact us again.


On 08 June 2005 (05:41 PM), Lawyer Dave said:

Actually, postage stamps aren't legal tender in the US. Only US coins and currency are:
31 U.S.C. 5103: United States coins and currency (including Federal reserve notes and circulating notes of Federal reserve banks and national banks) are legal tender for all debts, public charges, taxes, and dues. Foreign gold or silver coins are not legal tender for debts.

And the downside to paying in pennies/nickels/dimes is that the postage is a b***h on $40 worth of coins.

For more monetary entertainment, see: here. This includes the $500, $1,000, $5,000 and $10,000 notes as well as the fractional paper currency issued during the Civil War.


On 08 June 2005 (06:01 PM), David said:

I suggest you check out the Fair Credit Protection Act at the FTC web site:

http://www.ftc.gov/bcp/conline/pubs/credit/fdc.htm

Can you stop a debt collector from contacting you?

You can stop a debt collector from contacting you by writing a letter to the collector telling them to stop. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor.


On 08 June 2005 (09:11 PM), Michael Moore said:

I think David is right on. My experience with companies that insist on billing you for things you didn't authorize is that you don't have to take any legal action against them. The Fair Credit Act allows you to notify them that you dispute the charge and will not pay it and you are subsequently protected from collection action by them, except that they can sue you.

Of course, (in my opinion) they would never sue because (presumably) they're wrong. They just have no interest in discovering that they're wrong since it's easier for them, at this point, to just keep pestering you rather than look into it. And, if they sue you, they would have to provide the recording or written authorization. So long as you refuse to be intimidated, the system is designed to protect you, I think.


On 09 June 2005 (08:23 AM), Lawyer Dave said:

Unfortunately, although the Fair Debt Collection Act is a useful tool in many circumstances, this isn't one of them. The FDCA applies to consumer debt, not to obligations allegedly incurred by businesses. From the website listed above:
"What debts are covered?
Personal, family, and household debts are covered under the Act. This includes money owed for the purchase of an automobile, for medical care, or for charge accounts."

JD's situation is neither personal, familial, or a household debt. It's a business debt.

Second, what usually happens (even in business situations) is that the alleged creditor will simply take your FDCA notice and send you a letter saying they're going to turn you over to a collections agency if you don't pay. This has a negative impact on your credit rating and most people prefer not to have that happen. Yes, the creditor cannot report false information to the credit bureau, but they believe the information is true and therefore claim that they're not reporting false information. After all, they're just reporting that they believe you owe this debt.

Once the credit reporting agency gets ahold of it, it simply stays on your credit report. Sure, you can challenge it, but what happens is that the credit agency (when they recieve a challenge), writes to the original creditor and says, "Why do you think they owe this?" The original creditor says, "Because they do and we have a note here that says that they do, otherwise we wouldn't have reported it to you." The credit agency writes back to you and says, "Gee golly, Creditor says you owe it, so we conclude it's a founded obligation and we won't remove it."

Sometimes this results in negative things for the credit agency (such as the $5.3 million verdict against TransUnion in Portland a couple of years ago and, more recently, a Portland man's $210k verdict against Equifax), but for the most part it's easier for them to simply report what they're told regardless of whether it accurate or legally justified.

I'm almost to the point with credit agencies that I'm ready to tell clients to simply file suit against an agency for reporting inaccurate information (a violation of the Fair Credit Reporting Act) and seek a declaratory judgment against the agency and the original "creditor" to have a court summarily determine the validity of the "debt". This immediately puts the obligation on the creditor to prove the debt in court. If they can't, then you have a judgment saying that you owe nothing. I haven't had anyone want to put this to the test, however. A small claims action could be a pretty good way to test this on the cheap.


On 09 June 2005 (09:14 AM), jenefer said:

Now, this is a really useful blog posting. It also highlights why many businesses do such an annoying job of screening calls. We always require that callers tell us what client they are calling about so that we can "pull the file." For sales calls we always request the proposal in writing, never do anything verbal over the phone. Sometimes we even resort to hanging up. Usually putting the salesperson on hold for four or five minutes solves the problem. We will have to be even more careful about Verizon, it seems. I will notify the receptionist/phone answerer.


On 09 June 2005 (07:35 PM), soelo said:

I work for another big telco, and I would suggest one more call to Customer Service and if they refuse to adjust the bill, ask for a manager. Sometimes that manager can do things the reps can't, or will be under pressure not to have the escalation go further and decide the $300 a year is not worth the hassle. If you can't beat them, cost them $36 of their employees time each month.


On 10 June 2005 (11:40 AM), J.D. said:

Nick just pointed out this amazing article from Willamette Week: One Woman's Qwest, which covers another case of a telcom screwing somebody.


On 27 June 2005 (03:10 PM), Vanessa said:

I have some information that can help you below (I think). I'm going through the exact same thing with Verizon at the moment with my company account! They are billing me $737.73 because I closed my account with them (due to lack of service for a MONTH) and they claim that I had broken a service contract with them. What service? Where's my signature? Where's the phone recorded message saying I did? None to be had but their representative noted it so it must be so.

I don't know where you are, but my company is in NY. If you go to www.oag.state.ny.us/telecommunications/phone_billing.html, it states that if you send copies of your letter of complaint to the following agencies, by NY law they must mark your account "in dispute" and they should withhold sending your information to a collection agency, etc. Useful places to CC: Informal Complaints Branch, Federal Communications Commission 2025 M Street NW, Washington, DC 20554; Consumer Services Division NYS Department of Public Services 3 Empire State Plaza, Albany NY 12223; Bureau of Consumer Frauds and Protection, NYS Office of the Attorney General 120 Broadway, 3rd Floor, New York, NY 10271.
If you are not in NY, check out your state's attorney general office's website and do a word search under telecommunications to see what you can do in your state.
Hope this helps. Good luck to you, I know I need it against these idiots!


On 27 June 2005 (08:52 PM), brandon atoch said:

I'LL TRY TO KEEP THIS ONE SHORT.I GOT MY WIRELESS
SERVICE IN FALL OF 2003.I GOT TWO PHONES.A MONTH LATER I GOT THE BILL.AND IT WAS OVER 200.00 DOLLARS.I DIDN'T EVEN PUT A ENOUGH MINUTES ON THE PHONE.TO DO THIS,THE PHONES SHOULD ONLY HAVE BEEN MAYBE A 100.00 DOLLARS.I CALL VERIZON,I GOT THE(TWO HOUR)RUN AROUND GAME.SAID I HAD PUT THIS AND ON MY SERVICE,PLUS THEY WERE JUST DOING A 45 DAY BILLING CYCLE.I JUST HAPPEN TO BE ONE OF THE CHOOSEN FEW FOR THIS.SO I HAD TO PAY THE MONEY.BUT THAT ISN'T THE END OF IT.TWO MONTH'S LATER,I DROPED IT IN A PHONE MANHOLE.BROKE IT FOR GOOD,BUT I THOUGHT I WAS THE SMART ONE,HAVING INSURANCE ON MY PHONE WHEN IT WRECKED.BUT I CALLED IT IN,AND THEY TOLD I HAD TO GET A FUCKING POLICE REPORT.THE COP SAID IT IS NOT A CRIME TO SCREW UP YOUR OWN PHONE.AND HE SAID TO GET CIVIL WITH MY PHONE COMPANY.I GOT CIVIL ALRIGHT.I CALL THEM BACK AND TOLD THEM WHAT WAS TOLD.AND THEY TOLD ME TO MAKE UP A STORY SO I COULD GET A NEW PHONE.I TRUN THEM INTO WASHINGTON STATE UTC,BUT THEY BELIVE IN THE COMPANY,AS BELIVE IN A FARIY DUSTER.I GUESS FRAUD IS HOW YOU GET AHEAD OF GAME,THESE DAY'S.SO I MOVED INTO A COUNTY WERE THEY DID NOT HAVE SERVICE,AND
THEY WERE UNHAPPY THAT THEY COULDN'T GET THE 300.00 DOLLARS OUT OF ME FOR ONE PHONE TO DO EARLY CANCLATION.I TOLD THEM I'LL GO THROUGH THEM AGAIN WHEN A SHRIMP'N'BOAT CAPTIN.NO ONE SHOULD BE ALLOWED TO HAVE CHANCE WITH SUCH A OUTSTANDING COMPANY AS VERZION,THE A-HOLES THAT NEVER STOP WORKING FOR YOU.


On 29 June 2005 (11:23 AM), Dixie said:

Verizion has done it to me too. I had phone service for 2 weeks and found a better deal. I canceled verizion and received a bill for $354.00. I couldn't beleive it. I called customer service, had all but $96.00 removed from the bill. I paid the $96.00 and 6 months later a collection company calls for the (You got it). I paid this again to keep it off my credit report. 6 months later Verizion sends me a check for $96.00. Today this is on my credit report as if I owe them and never paid. I disputed it. The dispute came back REMAINS on Record. This one little thing dropped my score 267 points. I have spent many hours on this and do not know what to do next.. ANY IDEAS?


On 22 July 2005 (06:38 PM), Rather not said:

I "think" I signed a advertising contract with the local yellow pages.

The balance due is > $11,000.

I have taken ill (Found out I have a terminal illness 2 yr ago) and I have no idea what year this ad might have taken place. I do remember there was a ad we had that had a mistake and we wENT into a "Dispute Mode" Wrong address etc.

I assume this is the account the creditors now seek funds for.

I am in Florida and I am worried the creditors are after my car and my RV.

I just got a letter today 7-22-05 they we going to take action (sue me).

I did not know I could be sued for a intangables and I am still not sure if I will be served.

I learned the hard way to NEVER IGNOR a debt. Not just the obvious reasons, your credit rating etc but for a experiance I had as a younger lad.

When I was in my 20's I wanted to buy a new car. I found a new 1979 (note the year) Ford Thunderbird. The dealer told me I would need to place 1,000 down and I could take delivery the same day. In retrospect my eyes were bigger than my wallet.

I went to my local bank and took out a personal loan for $1,000 (note the amount)

I bought the car and for various reasons found I could no longer aford it.

I did not finish paying off the $1,000 I borrowed for the down payment either.

The car got repossesed and I assumed that was the end of it.

9 1/2 yes NINE and ONE HALF Years later I answered the door and greeted two sherrifs and one tow truck driver.

That year I started doing well in a business I started and had a different car parked in the front yard paid in full.

I got handed some papers and the tow truck picked up my car.

The papers said that I took out a loan for $1,000 9 1/2 years ago at 18% interest and in order to regain my car they towed away I must pay a county collector $3,600. [Loan plus 18% over 9.5 yrs plus]

Although it was not the same car I had no choice but to forfit the car or pay the amount in full in order to get my car back. The $3,600 was well below blue book on the car so I elected to pay the debt in full and retrieve my car.

In essence this collection company harassed me year after year. They kept calling and I never had the money. A couple years went by and I never herd from them again. I assumed they just gave up.
Nope, they were just waiting for me to obtain (title or register) something of value that they could go after.

They had obtained a "Writ of Execution" after obtaining a judgement against me. Judgements are good for ten years.

They waited until the last moment to grab my assets and therefore got top dollar in interest.

The moral of my story is obvious, always answer a court summons despite you may be very broke at the time the summons arrives. My thought was you cant get blood out of a turnip.

Now I know better. This turnip got eaten up when the blood was fresh and best.

Likewise I feel this is the strategy being used by the collection agency the yellow pages has tunred this debt over to.

I was awarded a rather nice sum when I got my social security (disability age 47) and I went out and bought a RV and a newer car. But that was three years ago.

This yellow page ad had to have been before 1998 or 1999.

It appears to me the collection agency is going after me all over again however this time for a business debt. A debt that as in dispute and never resolved.

Onviously that is besides the point, I assume once the collection agency has it there is not much I can do but go before the judge "THIS TIME" let the judge know my financial condition, my health that there was a dispute/claim and if in deed this is what I am being sued for to see if the judge will allow me to pay off the debt over time. When your on Social Security your not in a position to come up with those type of funds.

Maybe it is my imagination but I get a feeling when a debt is subtatial that they purposly allow the interest to pile up.

From my understading the debt is sold to the collection agency for a percent 5, 10 maybe 20 Then the collection agency OWNS the debt. The Yellow Pages marks it as a loss.

It is in the collection agencys best interest to lurk and wait until your near the end of the statute of limitations to act. In theory had I not aquired assets they could obtain a judgement and lurk 10 more years and move in for the kill.

The interest rate was likely high back in 1998. Imagine what they will hit me up for $11,000 @ 12 to 18% or more a year plus cost etc.

I am going to send a certified letter to the attorney representing the collection agency denying the debt and hopefully they will be able to produce a signed contract so I know what I signed and the terms.

I don't know the statuates for a debt itself (how long they have to file a judgement) however as you can tell I am aware of how long a judgement can be enforced.

In my wildest dreams I never thought anyone (except IRS) could take away a fully paid off car that had nothing to do with the origonal financing but now I know better.

Oh Lord, I hope they can't obtain a judgement and a writ without my knowledge, otherwise I will see a repeat with my RV and or car?

Learned the hard way and still learning...


On 22 July 2005 (07:03 PM), rather not said:

I did the prior post about the Judgements and Writs.

When I ran across this (old 2004 post) I could not help but remind myself of the first poster that got hit with a $37 a month ad that he did not order. Form what this gent says that was common for Verison to AD SLAM!
====================================

Yellow Page Advertisers - Read This! As a former employee of Verizon Information Systems (VIS or Verizon Directories; former GTE), I have just about seen and heard everything. Customer satisfaction and integrity are the backbone of any company. VIS seriously lacks this with its customers as well as its own employees. They care about one thing only: MONEY. Many a time have I seen customer service choose not to give an adjustment to a business owner’s ad that was wrong. There have been times when I thought that the mistake was great enough to warrant a 100% adjustment, only to see customer service warrant a 50% adjustment – and it looked like a 1st grader drew up the ad. Naturally, the business owner refused to pay for the ad. And there were times that I had to get involved to make sure the right thing was done for the business owner. Isn’t this the job of customer service? And when someone refuses to pay for an ad & Verizon is the phone carrier, watch out! They can cut off the phone service. Billing for the ad usually goes on that business’ monthly phone bill. When this happens, the monies that are paid by the business owner go to the phone company side first. Any remaining monies then goes toward the unpaid balance of the yellow page advertising. Usually, the business owner is pissed about the ad & only pays for the phone bill and the advertising balance goes delinquent. The account (at VIS) is then flagged so that the business cannot advertise on that phone number until the balance is paid. Usually, it goes to collections and then reflects negatively on that business’ credit. There were times when all of this probably could have been avoided if customer service would have done their job - which is looking out for the customer instead of looking out for the company itself. If Verizon is not your local carrier then they cannot have your service shut off if you do not pay your bill. All they can do is send it to collections. The business name and number is still flagged in their (VIS) system so that future advertising cannot be done. One way some business owners would get around a delinquent account is to advertise on a cell phone & change the business name that is being advertised. Some business owners would have the billing sent to a bogus address and get out of paying altogether. Sometimes, business owners would get lucky & get a rep that didn’t care about policy & would place advertising under several different phone numbers & business names. In order to cancel an advertising contract, you must do so within 14 days of signing the contract. Verizon will not budge on this. We were instructed that under no circumstances were we to let someone cancel after 14 days and/or after the first close date of the directory. After doing this for years, I could tell when someone was lying and when someone had a legitimate reason to cancel. Verizon did not care what the reason was – if we let someone cancel past a deadline, we got ripped up one side and down another – from our own manger, from her manager (the GM) and sometimes from the regional vice president (RVP), which is who the GM reports to. And this is where the old 80’s style of management – FEAR – came into effect. The only time that we could cancel something after a deadline was if the business owner threatened to go to the RVP. Or further up the ladder. I have also heard reps flat out lie: guaranteeing a certain amount of calls each month from an ad, how much money will be made off of the ad, the numbers in a particular industry (auto repair, for example) and how many references are made each month from the yellow pages for that industry and being able to cancel an ad at any time (lying about deadlines). You used to be able to check the closing of a directory by looking on-line at verizon.superpages.com/prodserv/Dirsel.jsp. You can then look at each state, and then all of the directories for that state. If you are going to purchase yellow page advertising, here are some tips: 1) Try to advertise in an area where there is not half a dozen directories or so. This is easier said than done. The fewer the directories, the better chance you have on return on investment (ROI). 2) Utility directories (Verizon, SBC, PAC BELL, ALLTEL, etc.) cost more than independent publishers. Don’t be afraid to save some money and go with a reputable independent (TransWestern, Area Wide are two in the southwest). I highly suggest this if this is your first time to advertise in the yellow pages. 3) Here is a safe way to get an idea of what you can afford & what to expect from a DISPLAY ad: from top to bottom, figure out the average dollar amount that a customer would spend with you (your most popular service or item). Now, take that dollar amount & compare it to the monthly investment of your program: if the program is $100/mo, and the average customer worth is $50, you would need 2 SALES per month to break even (4 for a 200% ROI). If it takes you 2 CALLS to get a sale, you would need 8 CALLS per month for a 200% ROI. Don’t let the sales rep confuse you between sales & calls per month. The next thing to consider is the size of the ad & the size your competition is doing. Will this sized display ad get you close enough to the front to get you the required number of calls each month? Display ads are placed by size & seniority. Keep in mind that there is a SMALL percentage of the population that are frugal with their money: they think that a large, full color ad will have a higher cost for a good/service than the smaller ad at the back of the pack. Don’t base your advertising campaign on this, though. 4) Keep this in mind: there can only be two half-page ads on one page and there might be eight small ads on another page. My point is if you go with a small ad, chances are there will be many other small ads on that same page. To get more calls, you should have color in the ad to make it stand out from all of the other small ads. If you went with a three quarter page ad, well, no other display ads can probably fit on that page, and you can probably save some money by not having color in it. Color is an enhancement – use it when you need to. 5) In-column ads are placed alphabetically (these are the small boxed ads & vary in height). If your business name starts with an “A” or “B”, but your sales rep is pushing you towards a large display ad program that has a high monthly investment, consider doing an in-column ad with color - sometimes the in-column ads will start before the display ads. If your business name starts with an “S”, your ad will be in the back with the other businesses that start with the letter “S”. You might want to consider a display ad. 6) Overall, display advertising is the best way to go. But consider all of the facts before deciding on a display ad over in-column; also consider having color in it, what your competition is doing and what your ROI is. 7) Shop around for rates & call the advertisers from the directory that you are considering going in. But I might not call those that are in the same line of work – they might lie to you so that you won’t come in on their market! 8) NEVER, EVER LET ANYONE GAUARANTEE YOU WHERE A DISPLAY AD WILL FALL! THEY ARE PLACED BY SIZE AND SENIORITY; IT IS PURE SPECULATION WHRE YOUR AD WILL FALL VERSUS THOSE WHO RENEWED THEIR ADS FROM LAST YEAR AND ANY NEW ADS PLACED BEFORE YOU PLACED YOURS! TWO ADS OF THE SAME SIZE, WITH CONTRACTS SIGNED ON THE SAME DAY, WILL BOIL DOWN TO THE TIME STAMP ON THEM! EVEN IF YOU TAKE THE GAURANTEE AND PISS AND MOAN UP THE CORPORATE LADDER ABOUT WHAT YOU WERE SUPPOSED TO GET, NOTHING WILL BE DONE! 9) If it’s your first time to advertise, ask about discounts. With independents, you can usually get a buy one get one free, or at least a free ad that is half the size of the paid ad. With a utility directory, there are usually discounts for being a new advertiser, discounts for certain headings, discounts for having one or more colors in an ad, etc. The following year, if you renew, you can usually get some incentive (free ad or a discount) for upgrading the ad program. 10) If advertising with an independent, you will have to put down a deposit. Most utility directories don’t ask for a down payment. With a utility directory, most businesses get a line a credit; if your ad program is more than your line of credit, they WILL do a credit check! If the credit check shows something bad, you might have your credit limit lowered, you might have to put a portion down or you might have to prepay for the whole year! As for the employees, well, we were managed by fear. Rewards too, but plenty of fear. We worked on budgets (for example, to sell $100/month of new advertising each day) and there has been numerous, numerous times that reps have written fake contracts & have had fake ads drawn up so that they could make their budget for the two week pay period. New reps, veteran reps, reps with families, have done this. It was rampant. There is one small directory in southern part of the U.S. where over half of the yellow page ads were bad. This was usually done by purchasing a pre-paid cell phone & using the number on the contracts. Policies for the employees were not followed verbatim day by day. Writing fake contracts is grounds for immediate termination; some were fired right then and some were given the benefit of the doubt three or four times. Management does not police themselves. They do not hold themselves accountable for anything. Towards the end of last year, from what I understand, the company offered an employment buy-out of all employees. It ranged, I was told, from $15-$30,000, depending on the tenure/position and any benefits/retirement plans available. This started in the Northeast (former Bell Atlantic) when the union had some grievances; mediation sided with the employees. I was told that this was initially started with the telephone company side, and that when the judgment was made, Verizon decided that it should offer it company wide to keep things fair. I guess if one part was offered this and the other wasn’t, then it would be an HR nightmare. As far as I know, still to this day, the former Bell Atlantic is still union and former GTE is not union. Would a solid company have half union and half non-union?

- Friday, February 06, 2004 at 18:10:13 (EST)


On 13 August 2005 (05:42 AM), Virginia said:

Never get angry... just get even. I contact every govt agency including the SEC about how Verizon sucks. I blog regularly on the same theme. One NYC organization I belong to even has a Verizon VP assigned to them because everyone complained consistently and often.

Megacorps suck and the only way we mosquitoes can get to them is to bite them hard, often and where it hurts the most - their stock price.

Contact your local press... organize a press/blog/buzz campaign.

Verizon sucks


On 21 August 2005 (03:47 PM), JON C. said:

Verizon Wireless Services, is a division of Verizon who currently provides Cellular Services to millions of people throughout the United States. It has been known to be one of the WORST Cellular providers in the nation and really doesn’t care about its customers because they believes if they could make a buck providing horrible services the executives will get paid. Verizon also is known to make false, misleading representation on how good they are. Its time we fight back and do something about it now before it is too late and Verizon scam some other innocent person.

August 21, 2005 - Have you ever owed a bill to Verizon Wireless for services not received, not up to perfection or for something, an associate at Verizon said you would not be charged for? If you answered yes then please rest assured that you are not alone. Millions of people throughout the United States have complained that VERIZON WIRELESS has overcharged them, ripped them off and have made up charges for services they did not receive. One advocate by the name of Jon is fighting back via the internet and has just launched the newest website to hit the World Wide Web - VerizonWirelessEatspoop.com

After dealing with MANY Associates at Verizon Wireless, Elizabeth Sturgis from Verizon Wireless Executive offices he is encouraging everyone to fight back by doing the following:

(1) If you do NOT have any services through VERIZON do not join them, your better off going to another service provider like Cingular Wireless, TMOBILE or Sprint/Nextel

(2) If you are experiencing any billing issues With VERIZON WIRELESS IMMEDIATELY Contact the Federal Communications Commission via their website or via mail and complain about them.

(3) File a complaint with the Better Business Bureau

(4) Contact your Attorney generals office

--- MOST IMPORTANTLY LOGON TO OUR WEBSITE AND FIGHT BACK NOW!!!!
http://www.VerizonWirelessEatspoop.com[


On 04 September 2005 (08:48 AM), American said:

Check out Verrizon's new scam on their web site. Here is what they're promoting
"Unlimited IN Calling AND Night & Weekend Home Airtime Minutes". The term "Unlimited IN Calling" is used here to mislead people to believe that they can receive calls for free when in fact it just only free when calls are placed between Verrizon's customer.

Their Customer support representative are rude and not professional. Their phone only work in America and only on their network (another reason to get you stuck with their service). Once they got you as a customer they don't care about the service. All the promotion are only available to new customer.

The image of corporate American are full of cheat, lie, and greed. This is typical behavior of corporate America. This trend is not going to stop any time soon so get use to it.


On 04 September 2005 (09:08 AM), Michel said:

I found this post from Michel and would like to report it. Apparently, even within Verizon network it may not be free at all.
--------------------------------------------------
Verizon wireless is the WORST cell phone company ever! Our cell representative talked us into using the "in" plan and getting our family around the country to sign up w/ contracts. Then, over a year later (after lots of overage fees) we find out non of our family was "in" because they were not in our calling area!

My mother calls me at least everday, sometimes 3 times and it was using my minutes! My bill was $487 last month! So, we called Verizon and the rep told us "that was our own problem". We tried to discuss our options, and he told us we were "out of contract, so cancel if we like." So we canceled the next day.

Now Verizon is billing us early termination fees! Their customer service is soooo screwed up!

Our contract we signed was a one year and it ended June 11, 2005. Now they are trying to tell us because we added "in" calling in July 2004, that it automatically extends our contract w/out us knowing. Then, I changed from National calling to local (since I stopped traveling) in November 2004 and now they are trying to tell me that because I made a change to my plan, it re-extended my plan a year from that date! I asked them to show me the signed contract and they said that since I used the phone after switching the plan, that is considered a digital signature and that they sent me a package (which I never received) after the fact that told me a change in plan extends my contract! That is crap!

I changed my plan minutes/coverage every few months with my old providers and it never changed my contract? Since when can a company extend a contract w/out consent of the customer?

Also, why did the rep tell us we were out of contract and to cancel??? We will never figure out these large companies. And the worst part is you are helpless! They can put it on your credit and you can't do anything about it!

Michel
Maitland, Florida
U.S.A.


On 10 October 2005 (05:02 PM), JON C. said:

Thanks for all!:) yeah i know verizon is getting worse. wait till they complete the merger between Verizon & MCI *URGH*

http://www.VerizonMCIsucks.com


On 10 October 2005 (05:10 PM), JON C. said:

Hey Michel & American can you please post this on my website.....??? I want to tell more of the world how bad Verizon is. Also do you mind me advertising what you both said on my site also.?
I did do a press release but anyways.

Thanks


On this day at foldedspace.org

2007My Comic Book Conundrum   In which I cannot decide how to collect my comics.

2004I Am Interviewed By Toto The Cat   In which I am interviewed by Toto the cat.


Comments
On 09 November 2005 (11:30 AM), jec said:

Verizon Wireless: America's WOST Unreliable wireless network -

Thousands of people a day report that Verizon Wireless is scamming its customers and doing illegal activity.

Maybe Verizon is up to the same tricks as other big companies committing fraud??
Do you have a Cellular phone with another provider and looking to switch? You might as well NOT even go close To switching to Verizon Wireless unless you have a thousand dollars, a good lawyer and want your credit destroyed.

Verizon Wireless has been providing customers with horrible service and making people pay outrages fees for Services they have not asked for or even ordered. According to many reliable sources Verizon associates are trained To LIE, Mislead and rip off its customers.

If you’re with Verizon right now and want to switch to a MORE RELIABLE SERVICE PROVIDER you might as well As stick with VERIZON at least for the time being. This giant corporation has been will turn around and placing negative and derogatory remarks on peoples credit report and then not remove it under Any circumstances even if your found NOT GUILTY Of such charges.. MR Scharnikow from the executive relations department at Verizon Wireless even came out and said that even they are in the business of assisting "WEALTHY PEOPLE" and that if an account is charges off it will reflect on that Persons credit report even if the amount is $1.00. Mr. Scharnikow even admitted that Verizon Wireless wont even discuss payment arrangements because that is not their reasonability Elizabeth Sturgis another representative with the executive relations department is just as rude as all of the other associates. Mrs. Sturgis has even threatened to press harassment charges against one Jacksonville, FL resident because he has Contacted VERIZON FOR A LEGIT COMPLAINT. “If you contact us one more time we will press harassment charges against you” she said.

If your looking for a JOB with this giant company you wont actually be speaking to a REAL RECUITER at Verizon Wireless when they call – they actually outsource their
hiring department to a company by the name of “National Recruitment center” who of course have NO PRIOR Management or Human resources skills. They actually work at a call center that is managed by ordinary people like you and I.

If you’re having problems with Verizon we encourage you to visit a NEW ANTI VERIZON WEBSITE. On this new And improved website you’re now able to purchase official "VERIZON STILL SUCKS T-SHIRTS" Please visit the following website
for more information or to file your complaint

http://www.VerizonStillSucks.com


On 06 December 2005 (02:34 PM), Houftie said:

I've had some of the worst experiences with Verizon than you could imagine. That's why I made my site about Verizon, some place everyone can post their compaints about this company and learn the truth.


On 12 December 2005 (08:47 AM), bd said:

Yet another reason verizon sucks: It is now December. I moved in August. I am still receiving bills from Verizon and I have been on hold for over 11/2 hours with Verizon billing this morning waiting to get someone who is willing to deal with the problem.

bd


On 22 December 2005 (10:19 AM), Dr. Tom Hudson said:

I have made it a mission to tell people of just how REALLY BAD Verizon is! Despite documented evidence of paid credit card receipts for "webpay", Verizon continues to bill me for these same months! If you are hearing impaired, then you will not receive the "free" advertised wireless phone - you buy your own. I you want to take Verizon to small claims court in your jurisdiction, Verizon corporate will not provide you with a name for service, as required, in your city. Verizon will double bill you, proceed with collections, note your credit reports, and will not respond to your letters. FCC is useless as well and the State Attorney General for WA. is also a joke. In short - good luck and "I don't hear you"


On 24 January 2006 (10:47 AM), laila said:

URGENT URGENT URGENT!!!!!!!!!!!!!!!!!!!!!!!!

My heart goes to the people who have been ripped off by Bank Of America and their Employees

I can not explain in right words what Bank of America has done to me
They have ruined my life; this Bank is full of CIRMINALS. Employees are looting, and those! BIG SHOTS are just watching and doing nothing.
We the people who put our trust in them to protect our valuables.
“WHAT A SHAME” Please raise your voice and join me. I will be holding Press Conference within two weeks. Send me your Email for the date and time.

Please go to my website for details regarding Bank of America!!!!!!!!!

www.bankofamericaextortioninsidejob.com
lailasltn@yahoo.com

Thank You


On 01 February 2006 (07:07 PM), Erin hates Verizon said:

I had a yellowpage advertisement with verizon that sent me zero new customers; so I was waiting for the advertiement to finish out its term of one year. But, come January I am told that I am responsible for another year of advertising as the contract is indefinite and that I was sent a renewal notice telling me of this indefinite renewal (never received).
customer service is a joke! when you look to them to resolve this, even after they admit that the "renewal" letter was sent to the wrong address, they reply that their hands are tied. I guess mine are too if I have to keep paying this stupid bill.

How can a contract go on for over a year without anything in writing? When you ask verizon this, they mention some junk about 3rd party verification. third party verification of what? A contract for the rest of my life! How can this be legal? Where can I dispute this? Help


On 09 February 2006 (07:40 AM), Shelly Mender said:

Yes..Verizon does suck !!I beleive their customer service people purposely put you on hold for long periods of time just to run your tit through the wringer so to speak with the hope that you will give up.


On 09 February 2006 (07:41 AM), Shelly Mender said:

Yes..Verizon does suck !!I beleive their customer service people purposely put you on hold for long periods of time just to run your tit through the wringer so to speak with the hope that you will give up.


On 24 February 2006 (08:22 PM), ex yellow rep said:

Verizon does suck-they harken back to the days of Ma Bell-they're bread and butter comes from phone lines-not from ads-so what do they care?? A long while back I worked for Tranwestern Publishing-one of the books I represted was an "overscope" book (one that cover more area than Verizon) I was appalled at the prices that Verizon was commanding from their customers. A good advertising rep should inform their customers that being in every yellow page publication in the area is the best idea for getting the most return for their investment. Hell, you never know which book a potential customer is going to open. Our book covered 8 different Verizon books -ridiculous in the area I live in. Many businesses were paying the same price for simple listings in Verizon that would allow them a sizeable ad in any of the local independants(thus garnering more calls) They could not possibly be getting any return on the money they spent with Verizon-ridiculous considering that ads should in essence pay for themselves and then some. I would highly suggest that anyone looking for yellow page advertising to enlist an established independant. (Transwestern, Yellowbook, Easybook, Talking Yellow Pages) The coverage is often much better and the prices much lower (based on return). Most offer one year only contracts that allow you to try it out without making a longterm commitment. Plus independants have more to loose with poor customer service. Some like Yellowbook make customer serive a top priority. (disclaimer I haven't sold yellow pages in a while, but this what I hear from people still in the industry).......


On 08 March 2006 (06:16 PM), vince weathermon said:

Wow; happened to find your post about your yellowpage snafu; please feel free to post on my site "Screwed By Your Yellow Pages Forum" because I'm hopping mad about being ignored AND charged.


On 12 April 2006 (04:36 PM), Mark said:

Verizon SUUUUCKS

I called on 3/29/06 to sign up for DSL service. They said that a DSL modem would be sent within a week. I called on 4/5/06 to check on the status of the delivery. I was told that I will receive the modem on Thursday 4/6 or Friday 4/7.I called on 4/10/06 to check on the status of my delivery and was told that my modem was delivered on 4/4. I hung up the phone and called the gatehouse at my condo and, of course, it wasn’t there. The manager at the gatehouse had never heard of the name I was given for the person that signed for the package. I called Verizon back and I was told I was being transferred to Teleproducts. I was given a number in case I was disconnected. I was then transferred to the same number that I had just called. I tried called the different number that I was given and it went to the same automated phone tree.
I waited to speak with another Verizon rep. I was given a different number this time. I called the new number and it was Teleproducts! Oh joy, they were closed! I was able to use the automated phone tree to find my UPS tracking number though. I checked my order status at the UPS website. To my surprise, I saw that my package HAD been delivered…back to the warehouse in the wrong state. I called Verizon to relay that my delivery had gone back to the warehouse and not to my home and arranged to have a new modem sent. I wasted 40 minutes on the phone to sort out Verizon’s problem for them. They thought that I had received my modem. I asked for compensation for the time that I had spent on the phone and the time that I don’t have my modem. I was told that I would need to call billing, which had closed while I was on the phone straightening out the delivery situation. On 4/11/06 I spoke with a person at Verizon Billing and was told that I would receive a 2 week credit on my next bill in the amount of $16. Wow, my time is cheap. I called Verizon on 4/12/06 and I was given a new UPS tracking number and told my page was in transit. I checked the number and this delivery was made to the wrong state too. It showed my package as “delivered”. It was a different state than the first delivery. Verizon is getting closer! Maybe they will get it to me eventually through process of elimination. After being on the phone for 30 minutes I was told that I would need to place the order again by calling Verizon back and asking for Teleproducts. Oh, them again. I called back and Teleproducts was not an option on the phone tree. I tried to select orders, new and equipment but the voice recognition program would not understand the work equipment. I was connected with tech support instead. I asked to speak with a supervisor. After explaining my situation and spending 20 minutes on the phone he told me that he couldn’t help me. I would need to call back between 9-5pm and speak with Teleproducts. I spent 1 more hour on the phone with Verizon tonight.


On 26 April 2006 (12:39 PM), David said:

Verizon sucks. No doubt about it. We moved our business to a new location, verizon assured us that DSL would be up and running, one month later we still had no internet service. Talk about a company with absolutely no accountability, they are a bunch of mid level paper pushers and liars whose jobs will soon be sent to India. No one was able to do anything, they gave false names, when we called back they said no such person worked there. Recently our entire organization had their email blocked because we were whitelisted by verizon as being spammers. We are not, we are a charity, we advertise via fax, (you can do that when you are a charity, it's legal) No notice, not even an email that we would be suspended. Time until review; aproximately six months, to even have the matter reviewed. Needless to say as soon as a viable alternative is available, we will not be using verizon.


On 04 May 2006 (06:38 PM), Gizz Master Zero said:

verizon does suck i had it and they fucked with me and i had to pay large bills and shizzle yo ne way they suck


On 14 May 2006 (07:01 AM), Nick said:

I got 2 RAZR's from VZ and one of the phone does not charge. I changed batteries and chargers and nothing works. Had to go to VZ 3 times so they could run the tests. They dont use their brains and run all tests when you leave the phone for testing. After day one they gave me a new battery. Day 2 they gave me a new charger. Day three they want me to buy a new phone. The phone is under warranty and they still will not replace the phone. They treat you like idiots, how many hours did you charge the phone, was it plugged in properly, why did you leave it overnight, overcharging kills the battery, we gave you a new battery. I think that the customer service people are taught to treat customers as people who just came over the ice ages. Customer are dumb and treat them in that way. One manager was nice and we got talking and he carries a TMOBILE for his family. Imagine that, you work of VZ but dont trust them for your family.


On 17 May 2006 (01:39 PM), Jonathan said:

I just wanted to take a moment to give my scenario with Verizon Yellow pages.

After signing for Advertising for a full page of advertising in their book. They guaranteed me a copy Proof to verify that I had everything I wanted in the advertising.

They didn't provide it and when the book came out Some of the information was incorrect and stated that we not only provided services that we do not, but also that we were a particular reseller that we are not.

After spending WEEKS trying to get a straight answer I finally resorted to Legal action. My attn. Sent them a letter disputing the information saying too bad so sad.

So the moral of the story is that you owe the money and too bad that we messed it up.

What can you do in a situation like this?

Feel free to drop me a line @ Jduggan@1stcallcc.com


On 12 June 2006 (02:06 PM), Scott said:

Verizon... Can you hear me now?

no no no...

Verizon... Can you hear us now? Yea, that's the sound of us fucking you over!

ahh, the new catch phrase. I really hate this damn company and will never do business with them again. I have a no roaming plan seeing as how I seem to move every few years. Lived in Florida, Tenn., New Hampshire and now North Carolina. So I've lived in NC for a few months and got a bill saying I owed 700 plus dollars for roaming. Excuse me? I have a national plan that inculdes roaming. I have never been billed a roaming charge in 4 years. Why now?

Well, of course I've spent everyday of the last two months contemplating how i can persuade osama bin laden to destroy the verizon headquarters next time and talking on the phone with their apparently mentaly handicapped employees. Nothing, matter of a fact, I have been told many different reasons why my bill was so high. reasons different than the ones that are on my statement. So do they really know? Or do they just randomly charge people money and that day just happened to be my turn? Long story short... I have gotten nowhere.

RESPONSE TO THE TALK TO THE MANAGER COMMENT

No, that doesn't work. Even the supervisor told me that it was my fault. Supervisors are just their to back the lower employee up. There is no checks and balances at verizon. I have talked to a lawyer and they basically said I am screwed. So the only choice is to keep complaining which is futile.

My ex-girlfriend works for verizon in the collections dept and she doesn't use a verizon phone. Why? because she says the customer service is complete crap. They give her a discount on phone service and she doesn't use it. That is saying something about the #2 cell phone company.

Verizon opperates as verizon but their real name is Cellco.

Mr Ivan G Seidenberg
Verizon Communications, Inc Chairman & CEO
1095 Avenue of the Americas
New York, NY 10036

ivan.g.seidenberg@verizon.com

complain away


On 24 June 2006 (09:34 AM), Rob said:

I just received my latest Verizon Business telephone bill with a new$5.50 monthly charge ($66/yr) for advertising in my local directory (I'm in Southern California). I ALWAYS tell solicitors of advertising that I'm not interested, so there is no way I authorized this. My guess is these Verizon weasels add minor advertising charges like this assuming it isn't worth our time to fight the charges. But I'm one of those guys who will fight to the end to make a point (which, admittedly, makes my life more difficult). But reading the above, it's scary to think they could threaten dinging my credit as a strong-arm tactic... Is it worth the fight? How do you arrange a Verizon Class Action Suit? Anyone else have totally unauthorized Verizon Directories Corp charges?


On 28 June 2006 (06:55 AM), Jay said:

As you can see, the Verizon reps could care less. I have had the same problems many of you have had. Here's a tip. Everytime you have to call them get a $50-$100 credit for your time. I have free service for months plus a $100 credit. Let them laugh - who cares? - because now they're paying you! Also, Verizon is a regulated company. So, file a complaint with your state's telephone commission. That really gets their attention. After playing their games for a while, I filed a comlaint with the state and told Verizon about it. I had Verizon people fix my problem within 1/2 hour after that, including a tech coming to personally see me (within that 1/2 hour) who told me how bad Verizon really is, and he gave me his cell phone number for any future problems. My own personal "Verizon Bitch" - PERFECT. Of course they suck. They have a$$h@les working there who don't care. "Ohh...we screwed up and you don't have phone service.....ha ha ha......wait another month.....ha ha ha....and by the way......because your pissed at our incompetence we're going to screw up your service more....ha ha ha........ hey BillyBob this guy's pissed.....watch this, I'm really going get him going.....ha ha ha....... ." GET MONEY EACH TIME YOU CALL AND FILE A COMPLAINT WITH THE STATE (then get cable or VOIP).


On 29 June 2006 (08:23 AM), E Jones said:

I have had Verizon DSL for forever and decided to upgrade to FiOS this month. Verizon not only cancelled my DSL immediately upon ordering the upgrade, but they cancelled the FiOS order and never set up an install date. When I tried to get my DSL turned back on in the interim (as it is supposed to be a seamless, undisrupted process), I was told I couldn't for any multitude of reasons. I am now completely without Internet service, they told me I would have to pay for an interim dial-up line (which isn't fast enough for the web work I do anyway), and I have no other options because Comcast isn't in my area yet. I have spent hours and hours, talked to fifteen different representatives and supervisors, and in the end, some high-up officially rejected my pleas, saying I had cancelled the DSL myself, decided I wanted it back, and it was not Verizon's error. The official words used in my account report were "customer had a change of heart--not Verizon's mistake". I have never been so furious, not to mention losing so much work and business because I work from home. Am doing the usual--letters to corporate, BBB, state... but just so furious that they could do something like this and I have no way to fix it.


On 05 July 2006 (10:16 AM), DT said:

My dad had a business with a yellow pages ad through Verizon. He retired, and canceled the ad. He was still charge for another year of advertising. ($697) Financally, he is not well off, so he moved in with me. He was in Verizon's collections before he moved in, and when he moved in with me, they added MY name to his collection letters! Yes - I have a phone and the only phone service is Verizon. Of course, that's were they got my name, but holy cow! I had absolutely nothing to do with his business. He just lives with me now.

So I called up the collections agency to have my name removed from their records. THEY erroneously put me on their records, but they want ME to prove to them that I have nothing to do with my dad's business. At least I'm not the only person who thinks Verizon Sucks.


On 05 July 2006 (10:18 AM), DT said:

My dad had a business with a yellow pages ad through Verizon. He retired, and canceled the ad. He was still charge for another year of advertising. ($697) Financally, he is not well off, so he moved in with me. He was in Verizon's collections before he moved in, and when he moved in with me, they added MY name to his collection letters! Yes - I have a phone and the only phone service is Verizon. Of course, that's were they got my name, but holy cow! I had absolutely nothing to do with his business. He just lives with me now.

So I called up the collections agency to have my name removed from their records. THEY erroneously put me on their records, but they want ME to prove to them that I have nothing to do with my dad's business. At least I'm not the only person who thinks Verizon Sucks.


On 13 July 2006 (09:52 AM), Terri said:

I've had many problems throughout the years with Verizon. Unfortunately they are the only local provider in my area. I use another long distance carrier because I detest Verizon. I've found that they only respond to one thing.I've written them many letters with copies to my attorney and reported them to consumer affairs, better business bureau etc etc.............. WRITE A LETTER TO THE PUBLIC UTILITIES COMMISSION (PUC). The PUC will fine them.


On 14 July 2006 (09:50 PM), Spike said:

I hate Verizon. Last February I went into a Verizon store to buy 3 new phones. We have the family plan and I wanted to upgrade our crappy phones. The jerk working there told me I didn't qualify for their special deals. I told him I didn't care about their deals, I just wanted to get 3 new phones. He kept telling me I couldn't buy 3 new phones. (This guy obviously rode the short bus to school). I had my 2 kids with me and was getting upset because I wanted to buy the phones and was willing to pay full price, not the stupid special deal where you buy one crappy phone and get 2 crappy ones free. After arguing with this idiot I asked him how long I had left on my plan. He looked me up and said my plan was up but that he would work with me on getting the 3 phones at the special rate. I was so pissed at this point that I walked out of the store with my kids and went to cingular. At Cingular I purchased a family plan and 3 new phones. This is just the beginning of my sad tale. You probably guessed what happened next. When I got home from the Cingular store I decided to call Verizon and find out for sure if my plan was up. I found out that I had 3 more months and that Verizon would be sending me a bill for 750.00 for early termination of my account BUT if I came back to Verizon within a week or so I would not have to pay the termination fee. DUH. I immediatley went to the Cingular store where I bought the phones and plan, told them what happened. They were so nice. They canceled my new plan with them and took back the sweet phones. Back to Verizon hell.....So, we signed back with verizon and I thought everything was ok. NOT SO. Within 3 days I had a bill for over 800.00. I called Verizon and explained what I had done and how I had signed back up. (By the way, signing back up locked me into an additional 2 years of Verizon hell). The verizon employee explained that everything was fine, all had been taken care of. She assured me that she took the 800.00 off and I would get no more bills. I don't want to bore anyone but this went on for 3 months. The bill would come, I would call, they would lie. (Did I mention that when I had to sign back up they also charged a 25.00 reactivation fee per phone). Ok, like I stated above this went on and on for several months. I finally filed a report with the better business bureau.(This was of no help). I went to different Verizon stores in person. This only made things worse. Finally I found some corporate numbers somewhere on the internet and called. I happened to get a real human located in the US who spoke English. He apologized and said he took care of the problem. I didn't really believe him because they all said this but he actually cleared it up.

Well, almost. I kept getting bills with a 4.00 credit. I ignored them and they finally went away. I have no idea whatever happened to my 4.00 credit, I never got a refund check.

I hate them and am counting the days until I can dump them. I actually get physically ill when I have to go into a Verizon store now.


On 16 July 2006 (07:14 PM), Patti said:

Hate Verizon - let me count the ways! Two years ago I decided to move from a modem to DSL and had received advertisements weekly from Verizon. I called and made an appointment to sign up when I would be on vacation. Modem and Installation disc arrived promptly - so far so good. When the day came to install my husband and I spent an entire evening trying to get connected but were unsuccessful. The next day spent about three hours waiting for customer service (?) on hold and being passed around and around. They told us that our computer lacked Ethernet even though it was a brand new computer. After checking with Best Buy who told us we did have Ethernet, we called Verizon back. Another 3-4 hour deal. Needless to say this went on for the entire week of my vacation with Verizon telling us we were idiots who didn't know how to use their equipment. I made at least 40 calls to Verizon and was finally told by a supervisor in the Midwest somewhere that I had "bundle wire" problem that my local Verizon would have to fix. Turns out after two of the most frustrating weeks of my life that Verizon DSL was not available yet in my area. Imagine that! I was the one who was supposed to know about that little glitch. It took exactly one hour to contact Comcast and get hooked up to cable. Their customer service is super and they even sent a tech to put in a dedicated line for my computer at no charge. As soon as I can convince my husband to go with Comcast for our home phone I will say adios to Verizon forever.


On 17 July 2006 (03:11 PM), Moe Youssefi said:

We recently changed phone service from Verizon to Comcast (another Mega-Corporation that sucks). The Comcast rep assured me that I did not have to do anything additional to cancel with Verizon and that they will take care of it. Well guess what when they gave us a new phone line they never disconnected the old one. Now neither one will take responsibility and we are stuck for about $80 in charges. I called Verizon to see if they have some compassion and it was like talking to a mean cold machine. Comcast and Verizon - You Both SSUCK !!!


On 17 July 2006 (07:33 PM), frustrated customer said:

Verizon dsl business service is a DISASTER. They will delay your order without telling you, leave you on hold when you call, charge you extra for the slightest thing, never know anything when you call tech support, and always have a chip on their shoulder. The best part, though, is their attitude! You suffer and they give it to with a sort of bewildered grin.

Verizon + Business Customer = LOST REVENUE


On 26 July 2006 (07:45 AM), dave said:

Help Stop VerizaRape. [ed.: This is not a porn site -- it's a site about bad service from Verizon.]

http://VerizaRape.com


On 28 July 2006 (12:24 PM), Steve O said:

Verizon customer service, especially their billing department is the worst. They routinely make mistakes which are always your fault as far as they are concerned. Their reps do not assist you but spout the company line. I wculd not recommend any product or service associated with them to anyone in good conscience.


On 02 August 2006 (10:29 AM), annarama said:

I HATE Verizon pricks. I have had a Yellow Page ad for 3 years. On June 26,2006, when away from the office, I recieved a call from a YP ad rep (dick) who told me that the contract that I had renegotiated on May 5 (for a lessor amount than I had been paying, because I called to cancel my ad and they offered me a deal) was no longer valid and that my records reflect that a sales rep had left me a message to that effect on the previous monday!! Needless to say, I did not have a message re same. Since when can a party "cancel" a contract that is not to their advantage??? and, to top it off, the dick told me that the ad deadline was an hour and a half away and that I had to commit by that time!

I had the recording confirmation no., sales rep # and my id # written in my records. dick told me that the prior sales rep was no longer there and that the negotiated terms were not available.

I flipped out, called the "rep" who left me the "message", called other "managers" and at last got a woman who was confused because the ad deadlines were 10 days away...long story short, I renegotiated, re-recorded my so called contract and we'll see what happens from here. of course the managers I left messages for re their employees cut-throat, highly unusual sales techniques never called me back. at the end of the day I did recieve a call from the first lying rep who called me taht day, saying that she could do an ad for me at 1/2 the amount that I had a contract for on May 5th!

I am making complaints to all that I can and hope to see verizon sales reps burn in hell. Every year I get a new rep who is always a DICK!!

I'm in on a class action suit. Bait, switch, lie, cheat and steal! what do we do to get one going??


On 17 August 2006 (05:16 PM), Carol said:

Verizon customer service sucks, it is a living nightmare! We signed up on a 14 day promtion to try two phones and service from Verizon. If we decided to not keep it, we would be credited 100% except for the per day phone usage charges.

We tried it, but we got poor quality service. First attempt to turn them in the salesman performed an "upgrade" and said try them for a couple more days. We did but the service did not improve. On day 9 we took them back, have a receipt and have recevied credit for the phones themselves $106.99 on our credit card.

However, we are still being billed for phone service plus setup charges. Third month of billing and we now owe $650.00 We have received threatening letters and calls that we will be turned over for collection.

Everyone we have talked to has been unresponsive and we have acheived nothing. Finally last Monday eveing I spoke with a fellow that I thought was sincere and was going to be able to help. He called the Verizon dealer that we dealt with who confirmed that we had indeed turned them in and then I faxed to him a copy of our receipt where whe had returned the phones. Verizon was not able to directly send him any paperwork. He promised to call me on 8-16-6 to let me know that the bills were taken care of and we would receive a final bill for 9 days usage.

Did he call? No. Is it resolved? No. All though I had the full name of the customer service fellow that seemed to care, no one knows what state he is in, so I couldn't talk to him tonight. However, they could send him an email. The gal I spoke to tonight would not even attempt to help me. She was sorry I had a bad experience. She stated that it does take three months to clear up problems. It has been three months, it will soon be four!

When will my Nightmare with Verizon end? What are my options? I am frustrated. I hate Verizon. Wild horses couldn't drag me away from Cingular.


On 20 August 2006 (02:45 AM), Mark B. said:

I certainly hate Verizon. With a passion! In February of 2005, I signed up with a one year commitment for the "discounted" rate of $29.95 a month. They furthur enticed me by telling me my first month was FREE! Whoooooohaaaaa. Anyway, I got a bill for that first month and when I called them they said I had to pay it and then they would give me a credit for the $29.95. If I didn't pay it, they would report it as unpaid to a credit bureau. The customer service lady told me about 25,000 people had accidentally been charged this - their mistake, but they couldn't revert the charges because they were already in the system. Then I found out about their spyware - Motives in my computer and I was suppose to get a free year of MSN Premium. I never got it to install properly and never used it. About ten calls to support did nothing to fix this. Then my modem didn't work right and I logged over 30 calls to support before they finally sent me a new one. I told them it better be "gratis" after all the hassel so they sent it - and billed me for it but gave me a credit on my bill for 50 bux. Between March 2006 and May 2006 I logged another 23 calls to tech support about their crappy modem and finally cancelled Verizon altogether and now I am on slow as a cold turd in January on AOL. Verizon DSL is the only game in the remote northern Maine town I live in, but I am moving south and getting Time Warner High Speed. One last thing I'll mention is after they finally shut of my DSL, I tried to get AOL working and my modem would'nt work. I tried 4 different modems in 2 different computers, called Verizon, asked for a supervisor and she informed me it wasn't them. After I called AOL for the fifth time about this, I finally found out that Verizon still had a DSL line coming into my house. So....I called them back and actually got someone to admit that a company called Telco provides DSL line service for Verizon and that it would be reverted back to a standard phone line in five business days. Because of their ineptness and outright lies, I formatted my computer thinking something was wrong with it, called 2 technicians I personally know and now I have to reinstall all my programs at a rate of about 1.5 -2 kb/sec. Took 4 hours just to install my printer. Thanks Verizon. You Suck the big green one and I hope all your stockholders have heart attacks and can't get through on the phone lines because some idiot turned off a critical switch.


On 23 August 2006 (11:56 PM), chere farr said:

verizon has retalliated on me for persisting in trying to hold them accountable for their agreement with the aol/verizon bundle package i got in december 05 to the tune of actually having my telephone turned off and my basic services of voice mail and call waiting interrupted. denying that they have done this as well as overbilling an american express card and disabling dsl service then terminating the account six months into the one year agreement. one executive denied that there was even such a thing as an aol/verizon dsl bundle package stating that she's worked for the company for years and would know.

i told her " "Lady, I don't really care how long you've been sitting in that chair...the fact is, there was an AOL/Verizon DSL Bundle Package I got for a Christmas present in December 05 and I'm not going to waste time arguing with you about it."

I have begun filing with the public utilities commission about Verizon and spoke on the phone with our state's governor's staff official today.


IMAD
INDIVIDUALS MAKE A DIFFERENCE
SO LOCALLY-SO GLOBALLY

Chere Farr


On 27 August 2006 (12:14 PM), william said:

Yet another reason why Verizon sucks...

Verizon Wirless will conveniently send you a text message when your phone bill is past due but are strangely silent when you have exceeded your plan minutes. I recently received a bill for over $750 for one month. They are rubbing their hands together in glee about all those overage charges.


On 18 September 2006 (01:38 PM), Rufus said:

March More than $400
April More than $1000
May More than $1100

On a 4 line home plan on a $110/month agreement. AutoBillPay delayed realization of the excess fees until after the second bill.

Problems with Verizon:
1) No auto notification of excessively excessive fees.
2) No fraud protection against high bills.
3) No cap on individual lines so you can actually control your kids phone usage without taking their phone away (after bill hell has already attacked).
4) Verizon makes a big deal about "in" calling and "free mobile-to-mobile", but my bills show THOUSANDS of minutes between phones on MY PLAN billed at Peak Rate!???
5) Customer service is a joke. Store sites claim they can't help you. Corporate sites won't help you. Verizon management only wants to rob you.
6) For $20/month more ($130 plan) I could have had 1200 more peak minutes and eliminated almost $1300 of the charges. Proof that the charges are all gravy to Verizon and a total rip-off of Verizon customers.


On 07 October 2006 (09:05 PM), anne said:

Yes, Verizon SUCKS!

I'm too upset to go into detail, but you are not alone in despising Verizon.

I was just robbed blind by Verizon. They claimed that unlimited nights and weekends only applied to one of the three phones on our family plan and that the other two phones went over to a tune of $500. What robbers, what crooks, what liars. How can three phones all on the same plan have different features???

We're counting the days 'til our contract ends so we can take our phone numbers and get the hell out of Verizon.

Thanks for letting me vent.


On 14 October 2006 (05:41 PM), david lanham said:

ever hear of verizon unlimited access broad band for laptops? unfortunately I signed up for this joker service. supposedly $79 per mo. well my first bill was over $340. the speed of this thing is a joke. they should call it slow band! when I called to dispute the bill customer service told me "some people have had $2000 bills on this service" I got a divorce from verminizon! now I get statements from this sick company for $440 every week. they must be on crack rock! Iwork very hard and am a student and a family to support. I hope this company folds before it spreads more misery. Ithink I will keep my money. they will have to rob someone else for the $440


On 19 October 2006 (07:32 PM), Diane said:

Want to get a little revenge? When you send your bill in, staple your check/mo to the bill and any note you may want to send. They have to do those bills by hand because the machine can't handle the staples. I know this because I worked for them at one time. When they remove the service I don't want and give me credit, I'll stop the staples. Until then, pay for employees to do the billing by hand. YAY! for me!!!


On 09 November 2006 (02:06 PM), Vinnie said:

Yeah, so you make some poor sap who has to deal with working for these companies suffer because the CEOs and people who actually make decisions wont give do right by you. Pretty intelligent plan. Good luck with that!


On 15 November 2006 (05:50 PM), MXR said:

Haha this the Fun part, even thou I dont' work at verizon no more let me tell guys some thing. When I used to do my jobs it's not to serve you, it a matter of how quick I will get off the phone with you if I stay longer to help you I will lose my job simple and easy so please take it easy on the tech Support person .....


On 16 November 2006 (05:31 PM), Robert said:

Verizon, the mega-rip-off corporation of America. Never, ever purchase a wireless contract with them, or you will be in their grips of fraud and dishonesty forever. Fight back---Do not pay your bill, and watch how fast they respond. Otherwise, they will do nothing for you.
Simply write a letter to all credit reporting agencies, stating why you have not paid the bill. The letter must be attached to all inquiries asto credit.
Write your state senator and request a complete investigation. If enough people write, watch how fast verizon changes it's illegal practices, including fraud.

Do not be afraid of this corporate giant. its time to bring the giant to its knees


On 16 November 2006 (05:31 PM), Robert said:

Verizon, the mega-rip-off corporation of America. Never, ever purchase a wireless contract with them, or you will be in their grips of fraud and dishonesty forever. Fight back---Do not pay your bill, and watch how fast they respond. Otherwise, they will do nothing for you.
Simply write a letter to all credit reporting agencies, stating why you have not paid the bill. The letter must be attached to all inquiries asto credit.
Write your state senator and request a complete investigation. If enough people write, watch how fast verizon changes it's illegal practices, including fraud.

Do not be afraid of this corporate giant. its time to bring the giant to its knees


On 26 November 2006 (05:08 PM), Rock said:

I am a Verizon employee and I will tell you first hand, the company sucks. The corporate executives make absurd amounts of cash while workers struggle to keep pace with the rising cost of living. Promotions are granted only if you have a "hook" who can pull up the ranks (I have 7 years field experience and they paid $45,000 for my M.B.A and never promoted me). I have had managers who were alcoholics, convicted drug traffikers, old secretaries with no experience in my end of the company who don't know how to splice a wire if their life depended on it, depressed and suicidal, unexperienced college grads, or have sued the company into promotion (sexual harassment in the workplace). Bear in mind, these first level jobs start at around $80,000 with a bonus in December. Foremen (first level management) comes out in the field on a daily basis to intimidate unionized employees with petty suspensions (having untied work boots for example). Corporate greed in its ugliest form, CEO Ivan Seidenberg is loathed by employees and must walk around with armed bodyguards. I do not use Verizon in my house or as a cell provider. I encourage all who I know to use the cable company and other cell phone providers. I refuse to give a nickel to a greedy corporation who tramples on it's employees. Verizon improvised an illegal lay off in December of 2002, while the CEO granted himself a $13 million dollar Christmas bonus. Seidenberg should have been handcuffed while spending the holidays behind bars wearing an orange jumpsuit. Union protection is an absolute must when dealing with this unreasonable corporation. Your thoughts and questions are welcome.


On 26 November 2006 (05:09 PM), Mr Anonymous working at Verizon said:

I am a Verizon employee and I will tell you first hand, the company sucks. The corporate executives make absurd amounts of cash while workers struggle to keep pace with the rising cost of living. Promotions are granted only if you have a "hook" who can pull up the ranks (I have 7 years field experience and they paid $45,000 for my M.B.A and never promoted me). I have had managers who were alcoholics, convicted drug traffikers, old secretaries with no experience in my end of the company who don't know how to splice a wire if their life depended on it, depressed and suicidal, unexperienced college grads, or have sued the company into promotion (sexual harassment in the workplace). Bear in mind, these first level jobs start at around $80,000 with a bonus in December. Foremen (first level management) comes out in the field on a daily basis to intimidate unionized employees with petty suspensions (having untied work boots for example). Corporate greed in its ugliest form, CEO Ivan Seidenberg is loathed by employees and must walk around with armed bodyguards. I do not use Verizon in my house or as a cell provider. I encourage all who I know to use the cable company and other cell phone providers. I refuse to give a nickel to a greedy corporation who tramples on it's employees. Verizon improvised an illegal lay off in December of 2002, while the CEO granted himself a $13 million dollar Christmas bonus. Seidenberg should have been handcuffed while spending the holidays behind bars wearing an orange jumpsuit. Union protection is an absolute must when dealing with this unreasonable corporation. Your thoughts and questions are welcome. I will respond only at this website.


On 27 November 2006 (12:53 AM), Lonnie said:

Well said!
I have been in BILLING HELL with Verizon for a year and a half now. After spending hours with them on the phone, having my credit score ruined (which I has been immaculate since I was 18!), and it's still not over.

I've resorted to going public with my issues at http://zippybackflash.com/blog/?p=63 in hopes that I'd hear from others with similar problems.

Horrible company!


On 03 December 2006 (07:26 AM), Nelson said:

verizon disregards american citizens with disabilities in the state of new jersey.
even after showing the /disability/card the verison wireless office in the county of cumberland refuse to give the entitlement.
permament disable and the verison land phone and the horizon wireless phone are now 2 corporations with the same face of younster with dark hair.
So 2 bills i receieve with no help either way.
Disability Qualifications matters not @Verizon.


On 25 December 2006 (05:51 PM), Deb said:

I also am a Verizon employee. My Christmas gift this year from the company was to get RIF'd (Reduction in Force). Yes, this company really does suck.


On 30 December 2006 (12:53 PM), Richard Feldman said:

Verizon has made errors in my billing, held me financially responsible for their errors without informing me, and continued to hold me financially responsible after they verbally admitted their error to me and after I had informed Verizon’s CEO, Ivan Seidenberg of Verizon’s admitted error. Verizon also double bills their customers who elect to have their billing automatically debited from their credit card (be warned!).

I had been a Verizon home phone and DSL customer for several years. I used to receive a consolidated billing statement for both of these services and had elected to have these payments EFT deducted from my checking account. This service was problem free!

In 09/06, I traded my Verizon home phone service for Verizon cellular service. At that time, my EFT payment option ended without Verizon communicating this change to me, and before Verizon completed billing me for home phone service. So, unknown to me since September, I owed Verizon for one month of home phone service.

On 11/15/06, I received a call from Shirley Harp from the NCO Financial collection agency who informed me I was delinquent in paying this bill to Verizon.

On that same day I tried to correct this problem with Verizon DSL representatives Sheri Johnson and “Doreen” from Verizon’s collection department. According to Sheri Johnson on 11/15/06: “without Verizon informing me, my last bill for my home phone was processed ‘after’ my EFT was disabled”. This outstanding bill should never have been brought to a collection agency without Verizon first informing me that my EFT option has been cancelled and that I now had this pending payment.

Doreen informed me she would contact NCO Financial that same day, 11/15/06, to reverse collection proceedings. Doreen also told me she would mail a letter to me indicating Verizon’s error and the correction to my account. Doreen neither contacted NCO Financial, nor mailed me any letter.

Regardless of the many hours I wasted speaking and writing to various Verizon personnel, on 11/20/06 I received a collection letter from NCO Financial indicating I still owed Verizon payment, which I did not. Verizon and NCO Financial continued to harass and threaten me for billing that I do not owe, regardless of all the effort on my part to correct this inaccuracy.

Additionally, Verizon double bills their customers who elect to have their billing automatically debited from their credit card, where they are both debited and manually billed. Even though Verizon debits my credit card for my cellular billing, they are additionally requiring me to mail them checks for the same amount for the same time period.

After having six regulatory agencies contact Verizon, Verizon finally put me in touch with James Haskell, Verizon Manager, Receivables Management Call Center. I left a voice mail for Mr. Haskell on 12/19/2006 and I called and made contact with Mr. Haskell on 12/21/06 and 12/22/06.

I told Mr. Haskell on 12/19 that earlier that day I spoke with Verizon representative Felicia (extension 1826), who told me that I have a “past due” balance of $60.54 and that I was a “cash only” customer, meaning I am required to mail Verizon paper checks for cellular bills.

The fact is, I should have NO “past balance” and I am NOT a “cash only” customer as my credit card is correctly billed for cellular payments. However, Verizon still mails me paper bills requiring me to mail them a check.

The message I left with Mr. Haskell on 12/19 requested that he email me so we may converse in writing so I have documentation concerning Verizon’s problems and hopeful solutions. I then called and made contact with Mr. Haskell on 12/21 and 12/22 where Mr. Haskell informed me he is not able to send me an email and requires permission for some other department in order to converse with me over email. I find the inability of a Verizon manager to simply email a customer preposterous.

To this day I have neither received an email from Mr. Haskell, nor a phone call informing me of the status of his ability to email me. I believe Verizon has now forgotten about this problem and no further attempt will be made on their part to contact me in writing over email to resolve this problem. Certainly no indication has been given me to prove otherwise.

Today, I received a notice from Verizon incorrectly telling me for the second time that I owe this fictitious $60.54 and that as a result, my “service will be interrupted” meaning my phone will be turned off regardless that I have paid my bills in full. Additionally, Verizon is telling me there will be a $15 reactivation charge.

I called the office noted on this letter and spoke with Michelle, extension 6174, at the Charleston Call Center. I asked Michelle to please get in contact with the department that intends to turn off my phone to call Mr. Haskell so Mr. Haskell could stop my phone from being disconnected.

Michelle flatly refused to contact either Mr. Haskell, the department that would turn off the phone, or anyone else who could contact either of them. All Michelle was interested in doing was collecting payment from me and offered no other help and refused to connect me to anyone else. Verizon's customer service is reprehensibly irresponsible.

Besides mailing avery consumer regulatory body I could find, I am now mailing the FBI and assorted local and State police agencies charging Ivan Seidenberg, CEO, Verizon with attempted robbery and extortion. Mr. Seidenberg, acting as Verizon Corporation’s principle agent, is knowingly and willfully attempting to steal money from me by attempting to double bill me each month for cellular telephone service. Mr. Seidenberg has been aware of this attempt at double billing for two months, but has refused to stop it and continues to do so. Mr. Seidenberg has now threatened extortion by telling me he will turn off my cell phone if I do not submit to his attempt to take money from me that does not belong to him. I believe these circumstances are defined as robbery and extortion.

I doubt these charges will stick, but perhaps Verizon will finally take notice and put me in contact with a capable representative who has the ability to actually email a customer. I know that’s a revolutionary thought, but I’m an optimist.


On 24 January 2007 (10:18 PM), Jeff said:

I don't have any billing issues with Verizon. i have an issue with their crap Wireless Internet service. I use the v620 modem in a laptop and it is a nightmare to get anything to work right.

Never installs correctly, never installs the driver, combined with the fact that Windows is a piece of crap makes for a wonderful nightmare from hell getting the damn thing to work.

I never had any issues using Cingular. Setup was a breeze, even on a Windows based platform.

But the lack of support and the inability of anyone at Verizon to rectify the problems is what really counts. Verizon sucks. They want your money and could care less about the quality of service you recieve.


On 05 February 2007 (12:46 PM), Zak said:

Verizon Wireless has the WORST business care department I have ever had to deal with. I placed an order for 50 odd PDA phones in May 2006. Each user was to be assigned a phone number, and sent a bill to their address. Four months later, one user in New Mexico received a bill for $48,000. It's Feb 2007 and the problem still hasn't been resolved, and I am in Verizon paperwork HELL! Just to place an order, or change a phone number, I have to fill out all of the paperwork and submit it myself. If you walk into a wireless retail store, the people their fill out all of that information for you. The last time I checked, I didn't receive a commision check from Verizon. So why in the world am I doing all the work of a retail store employee.

What makes all of this ubsurd, is the service normal "non corporate" users receive. It's amazing how much customer service can help those types of users. I even keep my account personal, becuase it's so easy to get problems resolved. But the minute you start using their corporate customer service, you are OUT OF LUCK. Nothing but forms, and long wait times.

Looks like I am recommending Cingular to all of our Sales Reps (500+). Verizon just isn't that interested in keeping my company's buiness!


On 16 February 2007 (07:09 PM), David said:

I moved to the Capital area of NY and as in every other place here is only one phone company - Verizon. I wonder what happened to all that competition and all the choices we consumers are supposed to have after letting go of government control and let the big businesses run the show. Sorry, I am digressing.
I signed up for local and long distance flat fee service. Sweet deal that is. I didn't bother to sign up for any international plan as my parents from Germany usually call me. I figured, I can pay the 40 or 50 cents a minute it may cost once in a while. Well, turns out that Verizon charges 3$/minute. Me making calls totaling 94 minutes didn't help either. Do the math and you get a good guess of what the phone bill looked like.
I instantly added the 10 cent/minute international plan for 4$/month and sent a complaint to the local BBB. The insane international rates were never disclosed to me, neither on the phone nor in writing. I do not know if a phone company is legally bound to do that, but I wait what the BBB manages to do before I take it to the Attorney General. In any case, I will write to the Governor demanding that rates like that have to be disclosed in writing.
The icing is Verizon's DSL service - or the lack thereof. The connection goes down exactly at 5 PM every day. Today was different. It stayed up just to go down for half an hour tonight. Their support staff in India doesn't speak English, or better to say, they do not speak an English that I can understand. Their live chat support page is so horribly broken that the browser puked up some malformed HTML and nothing else. And the email support form allows for a whopping 70 characters to describe the problem.
I'm tempted to get cable a try, but I had that when I lived in CT and it was either slow or not working. I went with SNET DSL, which then became SBC DSL, which then became AT&T DSL. I have no idea which company it is today. But compared to Verizon I'd take the morons from AT&T any time...if they just would do business here.
So, how was that with the great choices, lower prices, and all the plans to choose from once the phone market is liberated from government control? Gaaaa, I never thought I'd say that, but please, dear Government, come back and take control of my phone service again.


On 17 February 2007 (02:14 PM), Tom said:

I paid my Verizon phone bill online with a credit card one day before the due date. On my next bill, there is the current amount due, the previous amount due, and a 31 cent late fee. I go online and look at my account. I currently only owe the current amount and the late fee from the previous month. They had, in fact, received my credit card payment BUT DIDN'T post it to my account until 3 days later, after the due date. So I'm waiting until their next business hours to call them. It's only 31 cents but I have no idea if having a late fee on my account will hurt my credit rating.


On 20 February 2007 (04:30 PM), Joe said:

I too frustrated to speak now, but God I hate verizon.


On 27 February 2007 (10:43 PM), mm said:

I have had similar problems. I am getting billed for service that I signed up for, but canceled without every using it when the lame-ass dealer couldn't give me everything he was supposed to.

That was about a year ago. I keep getting bills, and every time I call customer service, somebody tells me that I don't owe any money and they will try to make the bills stop coming. I would think they would stop billing me after SIX different customer service reps agree that I don't owe any money. I even sent them certified mail describing the problem and demanding a response -- they signed for the mail, but never responded.

Oh, I guess their response was to ask a collection agency to try to get the money.

I found their mediation procedure. Go to verizonwireless.com, click on "Site Map", scroll down to "Support" and click "FAQs", scroll down to "Wireless Issues", click on "Arbitration and Mediation". This page also specifies their arbitration rules and states that you can sue them in small claims court.

I sent a lot of certified mail today. The mediation form goes to the same address as the arbitration process, so I assume it is the same people who handle getting sued. I guess I'll see if it gets me anywhere. If the mediation doesn't fix the problem, I'm going to sue them.


On 11 March 2007 (07:32 PM), Dave Schinkel said:

I will make this as clear and short as possible.

--- February 14, 2007 ---

I decided that it was not worth the extra $80 for my Verizon Data Access on my Treo 700w. I could no longer justify the need and needed to start saving some money. So I called their billing department and told her this is why I want to cancel the Internet service on my Treo 700w.

I thought this was all said and done. On that conversation I was only told the following, no more, no less:

1) Your Data Services is now canceled. You will no longer have access to the Internet via Data Services
2) However, if you ever want it again, we can certainly put it back on, you just have to call and tell us to

I asked ok, so to verify, my next months' bill will be around what? She said $50.00 which makes sense as I was paying around $127.xx after taxes every month which included the phone service, data service, etc.

I asked when I would no longer have access to the internet, at which date. She told me that service would stop at the end of my billing cycle which was Feb 8, that's when it will stop.

--- March 10, 2007 ---

After getting home and checking my account online, I noticed that automatic payment was set to pay the amount of $794.64!!!!! Naturally I freaked out. At first I thought it read $74, and then I read it again and could not believe what I was seeing. I thought maybe I had called someone and left the phone on, but was hoping not. Sometimes the lock guard on my Treo 700w doesn't work well and I end up finding out from friends or family sometimes that hey, you called me when I had bumped some button on my treo and I didn't even know it.

Anyway, I later found out after calling Verizon for an explanation that the following happened:

a) After I canceled my Data Access Services, that after Feb 8, my Treo was constantly trying to connect. I said that's true, and in fact that I would get errors stating that my modem couldn't connect. I told the rep that this was reassuring to me that in fact my Internet was canceled like I wanted. BUT, the rep furthermore started to state that a new service had "automatically" kicked in after Feb 8 which was the "Pay-As-You-Go-Kb $0.015". I said "what????" What is that???? He said it's a service that automatically kicks in. I said "why", I was never told this nor did I authorize this. He furthermore stated that there were no "notes made by the person who canceled your Data Plan so I can't say you did or did not authorize it". I said so what, I have not used the internet so I should not be charged this and I had no idea that because my Treo was trying to connect, that I was being charged for this!

b) This rep furthermore stated that because "I did not specifically tell them to lock my account during the phone conversation in January when canceling my Data services", that their network does not prevent my Treo from trying to communicate to the internet and that if it does, even if it's an automated software without my knowledge (such as the hotmail services inside the Palm Treo update), that I am charged with this new "Pay-As-You-Go-Kb $0.015" plan that they added on. I never authorized any of this I told him and assumed I was what YOU call "locked" from the beginning! How am I supposed to know as a customer your technical jargon and furthermore know all the things I should have been told in the first place!

c) I talked to several reps that day and also on March 11. I got nowhere. At some point, a manager Brian told me that he would take off half the charges, and after explaining to him that I require all because of this lack of locking my account, and whatever we had talked about, he stated that he would go ahead and refund my $744. Well, I said ok, but, what about any more kilobytes between 3/8 and now! I am freaking out here because I don't know what's going on and I may have even more charges coming in that were out of my control! After I asked him this, he then totally forgets about my refund and then proceeds to state that now, he has decided to switch hands. Now he will have to investigate the additional kilobytes that "your Treo tried to send" and that he would call me back,...well he never did and never refunded me.

d) I was futher told by Data Services on March 10 after complaining to that department that oh, you should have deleted the network setting in your Treo in addition to asking us to canceled and failing to tell use to "lock the internet" so that your device cannot get to the internet. Again I told him this is yet another piece of information never told to me. He showed me how to delete the modem in my Treo settings. The next day, next morning on March 11, I get another message on my Treo says it's trying to connect again tot he internet!!! Something automated to this day which I think may be the hotmail service, which I see no way to turn off is still trying to communicate. I then noticed that the stupid program put back in my connection in my connection settings! I can guarantee you we deleted that. My wife did it while on the phone with this guy!...and it comes back. Verizon doesn't care.

To this day, I have gotten nowhere. I was robbed on a plan that automatically kicked in after I canceled my Broadband on my Treo, and blind and expected to do all these precautions that I was never told when canceling my data service.

I am now looking at a $1000 bill from their "Pay-As-You-Go-Kb $0.015" plan. The whole reason I wanted to cancel internet period, and prevent even my device from trying, was to save a lousy $80 per month.

Now we are faced with this and no help and only pointing fingers at me and my wife from Verizon, several supervisors, several billing reps, and the data access service IT department for what we were told was “turned off” from the beginning!

So because they tell me I got a bad service billing rep, that I’m out of luck. And even though I honestly told them I don’t want to be able to connect period! and that I never used the internet or hotmail after Feb 8 doesn’t matter to them period! That it was my fault I didn’t do a, b, c, or d which I would have never known or was told to do during my cancellation in the first place! All the while I thought I had no internet access but sneakily because my Treo was doing something I did not know and because they sneakily added this or that or because my treo tried to connect and got errors, I’m being charged now $1000 in something I called to stop altogether in January in the first place!


On 14 March 2007 (05:55 AM), Jon S said:

Verizon is the worst. I am getting tired of them and someone has to stand up to these guys. I am starting a grass roots site at http://www.verizondoesnotcare.com. I am going to make this a legit site to help get our voices heard. We can get them to do the right thing.


On 27 March 2007 (06:02 PM), Sal said:

Verizon sucks big time. Does anyone know Sal Simonetti Blows? Mr.Blows must be the worst representative that verizon employs.

Jon S posted that he was going to create a site called verizondoesnotcare.com - I'd like to know when he does so.


On 01 April 2007 (12:39 PM), Pam B said:

Verizon is a rip off!! My boyfriend ordered us Verizon because he wanted to compare it to Comcast. They said he got a free 30 day trial, if he didn't like it he could mail it back within 30 days.. He recieved it and couldn't figure out how to hook it up, he called their helpline and did not understand the directions they were giving him. Never was able to get it connected and got frustrated and mailed it back. Well so far we have been charged for 2 months worth of service and now am being charged $79.00 for a early termination fee and $10.01 for DSL Modem charge. So it has cost us about $200.00 to never use their services!!


On 01 April 2007 (12:40 PM), Pam B said:

Verizon is a rip off!! My boyfriend ordered us Verizon because he wanted to compare it to Comcast. They said he got a free 30 day trial, if he didn't like it he could mail it back within 30 days.. He recieved it and couldn't figure out how to hook it up, he called their helpline and did not understand the directions they were giving him. Never was able to get it connected and got frustrated and mailed it back. Well so far we have been charged for 2 months worth of service and now am being charged $79.00 for a early termination fee and $10.01 for DSL Modem charge. So it has cost us about $200.00 to never use their services!!


On 06 April 2007 (02:17 PM), Ron Menna said:

Verizon calls my house almost every day at dinner time to sell me a change in my business plan.So I bought the plan change and now they call twice a day at dinner time to sell me a new plan. I asked them nicely to please stop calling, but they still persist.


On 27 April 2007 (01:49 PM), Heather said:

I am in Portland, OR, and have had it with Verizon. Where should I complain about them??? They are disgusting! This is the e-mail I sent to them regarding my experience. Sure hope they answer.

Hello,

I am writing to you in frustration after 85 minutes on the telephone
with Verizon answering system. When, after 45 minutes, I was
transferred to Veronica, she advised me that I needed to be
transferred to billing. Against my protest and another 9 minutes of
waiting, I was transferred to Marcy. Marcy told me that she is not
billing and again (another 7 minutes of waiting), I was transferred to
Katie in billing. Katie told me that you don't accept debit cards
(you have accepted two debit card numbers from me in the past 11
months). I asked Katie to see if there is a way to make a one-time
payment. She went to look, and, another 12 minutes later and without
a single word from Katie, I was transferred to "pay by phone" system.
Unfortunately, I could not use it because KATIE DID NOT GIVE ME AN
INVOICE NUMBER OR MY ACCOUNT NUMBER!!!! So, now I am back at square
one having spent 85 minutes of my time and accomplished NOTHING!!!

It is an undestatement to say that I am disgusted with your customer
care, or the lack of it. I would like to make that one-time payment
so I could avoid the early cancellation charge as my year of service
with you expires on May 6, 2007. Please contact me at 555 555-5555, I
will me happy to pay.

If you don't call me and slam me with your early cancellation fee, I
will contact an attorney as I made every reasonable efford and beyond
to make that payment!

I am also plan to pursue it with Oregon's Metropolitan Area
Communications Commission regarding your customer service standards.

I will eagerly await your response and your call.

Regretfully


On 30 April 2007 (07:09 PM), das said:

apparently all anti-verizon web sites have been shut down.....welcome to hell, america. 1984's got nothing on us.


On 09 May 2007 (09:00 PM), Yliane said:

I can not tell you how much I hate Verizon. The main reason? They lie. Believe nothing Verizon says to induce you to switch! Nothing! They lie about the cost (they said it would cost half as much (it costs *the same* within $2.00); they lie about what stations you'll get ("Every single one you have with Optimum Online! Identical!") (In fact, no MSNBC); they lie saying that they'll fix you up so the TiVo will work, even writing it down on if you insist you won't switch unless they do (but then..."We don't service TiVo. It was *sales* who told you that! But tech support doesn't service TiVo!); They lie about 911, because since you have no phone after the power has been down for 48 hours (not 48 hours of use! your phone, if you buy the backup thingie, ceases to work 2 days after the power goes out), you can't *call* 911!) They lie, strangest of all, about FIOS being much faster than DSL. They seem to believe that lie (the others, they don't -- they know they're lying), but on my 3 year old Dell, it's exactly the same speed as DSL.

God, I hate them. DON'T go to Verizon! If you fall for their great lying sales pitch, make sure they put EVERYTHING THEY PROMISE in writing. Fortunately, because I'd made them put fixing up the TiVo connection in writing, I found someone (after I told them I was going to tell everyone in my neighborhood what liars they were) who decided it was only fair to sent a technician to do what they promised. This took a lot of doing.

With Verizon, get every claim in writing. Maybe it will help when you're sorry.


On 16 May 2007 (02:01 PM), Girish rane said:

This is latest. I just sent following email to them and canceled my land line with immediate effect. Verizon sucks
-------------------------------------------
Why are you charging me 29.77 for Myiproducts Imail without asking me or without contacting me for service? I called you and you confirmed that You will cancel it in the next billing cycle. But in the current bill cycle you still charge me the same charges again. When we try to call you you tell us to call Myiproducts Imail and when I call them They ask us to call you. What is going on? Why are you trying to rob your customers?
You are the biggest Fraud company.
------------------------------------------


On 26 May 2007 (05:14 AM), Deeks said:

Verizon still sucks. Beware of the 30 day test drive. We followed the 30 day test drive to the letter and we are being persecuted. We kept getting bills for huge amounts of money, at first I thought well we are just in their computer, they will get it straight. Nope, they told us we didn’t send back the 2 phones. Good thing I have tracking information. Still, they couldn’t get it right, saying oh we will investigate. Ya right.


On 27 May 2007 (12:39 PM), Irked said:

bad experience at NYC upper west side Verizon Store. Go to get my contract updated and to add a line to the family plan. Had the bad judgment to go with a toddler (my bad). The procedure took about 90min- Rubin the salesguy claimed that the computers didn't update properly or something. This is not the bad part. During the wait an attempt was made to sell me accesories, etc. I politely decline. When the update was finally complete, baby is insane by now, a pile of accessories are put into the bag. I say, "I don't want to buy any accessories". Rubin replies, "you get a free package with the master phone and the new line". So, I sign and leave with a pile of crap. Don't think about it until reviewing the receipt. Of course I am charged outrageous sums for each piece of shit. Go back to the store, "well don't tell us what we told you, he(the salesguy) isn't here today. Bring the stuff back and we'll refund you". That is not the point!! The point is this asshole Rubin puts the stuff in my bag and boldface lies to "make the sale". I know assholes gotta eat too but.... Of course the manager is "out" and the customer service number sends you back to the store. Credit care dispute seems the only recourse.


On 10 June 2007 (04:13 PM), Spike said:

I have 2 months exactly left on my Verizon plan. (See my post on On 14 July 2006) I posted almost a year ago about how much I hate Verizon. I am actually beginning to have the shakes thinking about all that can go wrong when I dump them. Any advice?


On 13 June 2007 (04:39 AM), Stuart Johnson said:

I used to have Verizon but there service was so bad that I had to change to another network.

I asked a Verizon representative named Latoya that, seeing as my cell reception was so bad, could I get out of my contract. She told me. No problem and she assured me I would not be billed early termination charges.

You can guess the rest. Verizon has nothing but a bunch of lying crooks working for them and in my area it has the worst reception of any cell phone company.

I’m trying to file criminal charges against the company for fraud and theft.
I will attempt to add obstruction of justice charges if they fail to disclose my conversation with Latoya. This is obviously an up hill battle and frankly I wish some super hero would appear and put them all it Hell.


On 13 June 2007 (04:39 AM), Stuart Johnson said:

I used to have Verizon but there service was so bad that I had to change to another network.

I asked a Verizon representative named Latoya that, seeing as my cell reception was so bad, could I get out of my contract. She told me. No problem and she assured me I would not be billed early termination charges.

You can guess the rest. Verizon has nothing but a bunch of lying crooks working for them and in my area it has the worst reception of any cell phone company.

I’m trying to file criminal charges against the company for fraud and theft.
I will attempt to add obstruction of justice charges if they fail to disclose my conversation with Latoya. This is obviously an up hill battle and frankly I wish some super hero would appear and put them all it Hell.


On 19 June 2007 (07:51 AM), Kris said:

This seems kind of familiar. Try dealing with verizon wireless.. On 2 separate accounts in two separate occasions I have have verizon overbill me or bill me for services I did not use (ex: billed more for supposedly going over on txt messages (I had sent 4 that month and rcvd a $60 bill for txt's alone)) My previous account was far worse. I was billed for exactly double my usage one month.. I argued with these guys for weeks, nothing. They couldnt even get their story straight, First it was they actually underbilled me by 100 minutes and I should be happy, then it was 200, all the while their bill was over 100, Then they try to claim their computers never miscalculate because they are computers.. Hey, Im a computer tech, Don't try and tell me computers never mess up.. Their Customers Serve Us, is Terrible, I swear they are trained to argue with the customer and absolutely never ever credit anyone anything more than 10 cents..

Where is the Class Action Lawsuit against them?? I may not get anything besides a $5 phone card (what are they thinking when you have a cell phone??) but at least verizon would take it in the pants. I wish that bastard corporation would go bankrupt.


On 25 July 2007 (03:45 PM), ericjohncole said:

Verizon sucks yep sucks you git to talk to one of them thar hindus when you dial "helpline"
1-800-567-6789.
Yeah that is some kinda bovine excrement.


On 31 July 2007 (07:30 PM), Joe Z said:

Yes indeed, Verizon sucks big time !

Check this out !

http://www.dslreports.com/forum/r18715176-Slow-speeds-and-high-latency-in-Queens-tonight

Thanks!


On 02 August 2007 (08:05 PM), amy said:

After two months of inaccurate billing, a rep from Verizon called me today to tell me everything was worked out. Sounds great, right? So I asked her how soon I could see the corrected bills. She said that was "impossible" and "would not happen." So I immediately filed a complaint at http://www.cpuc.ca.gov/static/forms/complaints/filecomplaint.htm. After two months of billing that was inflated by 1k each bill, they expect me to simply trust that their billing department got it right this time? That's insane and not good business at all! I've been a customer for 10 years. It's unfortunate that they won't take the time to update two of my bills so that I can understand and trust their billing. Crazy! I also sent a letter of complain to the Executive Relations Team, but who knows where that'll get me.


On 08 August 2007 (08:22 PM), spike said:

Two more days until my 2 year contract is up for Verizon. Actually it's up tomorrow (Aug 9th) BUT I am giving it another day to make sure my contract is up and there's nothing they can do to me, ie: early termination fees. They have been calling me and sending me offers of a free month if I extend my contract (no way in hell), and yesterday offered me a deal on new phones and price plan. (double no way in hell) I will be switching providers and having a party to celebrate! CAN YOU HEAR ME NOW!?


On 21 August 2007 (10:15 AM), Nora said:

Verizon suckz for sure. I had a land line with Verizon and got a phone bill for $350.00 one month. I called Verizon (got the usual run from dept. to dept.) and was told that i make long distance calls to Africa. I told them i didn't and they were going to have some one check my line. The said there was problem with interference on my line outside my building and they would check it and get back to me. I also blocked my long distance from my phone at that time. Needless to say they didn't get back to me but instead sent me a phone bill for over $650.00 the following month. (This after I blocked long distance also). I refuse to pay. I believe they are responsible for insuring a secure line out side of my apt. complex, and they say they are not responsible for any security. I have made close to 25 calls trying to get some one on the phone who can even help and all i get is "that is not taken care of in this dept." I have spoken to supervisors and they insist I have to pay this bill. This is nuts. They can just bill anyone any amount they want and as far as there concerned you owe them. I now have Vonage and love it. I have a AT$T cell and will NEVER use Verizon again. I still haven't paid the bill and I refuse to give them money for a sevice I did not use. Its bad enough that there $39.00 service end up costing close to $60. every month.


On 21 August 2007 (05:20 PM), Tony Kris said:

Long story short. Piss poor signal at my house. Verizon won't acknowledge it. They blame it on my house even though I stand in the middle of the street or they blame it on my phone, but the same piss poor signal occurs on all of my families 5 different Verizon phones. A couple of those phones are brand new! Customer service is a joke at Verizon.

Complaint ideas:
State Attorney General
Better Business Bureau (New Jersey? for corporate)
Public Utilities Commission/Public Service Commission
Small Claims Court


On 22 August 2007 (11:08 PM), Michelle said:

Verizon sucks. I went in to the Keeaumoku office to have them contact my ex-boyfriend and have him authorize the removal of my line from his account. He hates me - he would be glad to have my charges off his bill! They said they couldn't do it, because they needed his authorization. I said I know, that's why I'm here, could you please pick up the phone (like your San Jose office tried to do for me) and ASK him. They said no, he's the only authorized user on the account. I said I know, that's why you should call him - you have his phone number right there. They said, no, it's a legal liability issue (what crap) and that HE needed to call them because he was the only authorized user on the account. I said yes, that's why you should call the number you have on record, and ASK him, so you can sell me 2 new phones & re-up my contract. As above, repeat ad infinitum.

But even if I can't keep the same number I've had for the last 10 years - it's been two months since I'm off contract with you, bitches!!


On 05 September 2007 (07:24 PM), Alec said:

Verizon is a horrible company... The navigation on the site sucks, and they make it very hard to contact them, seeing they do not support most operating systems...


On 11 September 2007 (10:18 AM), Roxanne said:

i think verison has cheated alot of people, they say i owe a phone bill in a state where i wasnt living at the time the bill was charged and not paid but because i used to live there a year prior they seem to think they can make me pay the bill. well guess what im not gonna pay.


On 14 September 2007 (01:33 PM), Tony said:

Whatever you do, don't get DSL. We had it for several years and then dropped all of our Verizon services and went to Comcast. And then the bills arrived. Bills for service was terminated. Bills for phone service and now seperate bills for DSL. Seems as long as you have the service it all somes on the same statement. But once to terminate, the bills are seperate AND IT IS UP TO THE CUSTOMER TO SORT IT OUT. this people are amazing. They do not care. Ther is no such thing as customer service. Like Carlin said, "Bend over while we service the customer".


On 20 September 2007 (09:51 AM), Benni said:

VERIZON'S FALSE ADVERTISEMENT STANDS ABOUT DROPPED CALLS.
I purchased 3 phones...the dropped calls (its annoying as hell)still happens to this day..verizon claims its not there fault...no matter how many times I call or visit there offices..customer relations don't SEEM to care...well, lets see if THEY respondto "We're making a video about DROPPED CALLS OF CAN YOU HEAR ME NOW? TO PUT IT IN UTUBE..wonder how long it will take before VERIZON HEARS US NOW!!


On 27 September 2007 (10:54 AM), tim said:

Verizon does suck, as does any major corp, but there is a way to get what they owe you. First understand that we the peons are expendable, lots of other suckers out there. Customer service is a mis nomenclature. They have one job, to delay, redirect, hang-up on, be rude to, anything they can do to keep your money. If you ask for a supervisor be ready to be hung-up on. Even if they see the problem there is no power to correct it.
My wife came to the US and had to pay Verizon a $400 dollar security deposit since she had no US credit history. Verizon said they would return the money after one year of contract. Her bills were always paid on time. Surprise! when it was time to return the deposit Verizon wanted to keep it. For a year my wife fought them. She was told obvious, contradicting lies from low level customer service reps (the guys that dropped out of high school and weren't intelligent enough for Wal-mart or Mc D's). She was hung-up on repeatedly. When she asked to speak to a supervisor she was refused until she explained the whole story again which took 30+ minutes every time. She finally gave up after over 65 hours on the phone. This is how customer service works. Outlast the customer and they will finally shut-up and take it.
After a year of frustration, I took it on myself to deal with the issue. It took several hours spread over three weeks, but the Fed-Ex truck delivered her check last week.
Here are the steps I took to get resolution from Verizon:

1) Make sure your complaint is valid. Never mention legal action. This will quiet any corporation instantly and you will get nothing.

2) Call the low-level peons at customer service, make sure that the first thing you ask is name and employee number. Write these down along with call time and date. You will need them later.

3) BE POLITE. State your complaint using small words, this is no time to be a sesquipedalian orator. Leave it to the facts no opinions. Don't expect resolution from this call, that is not their job. Their job is to log your complaint and get rid of you.

4) When the rep can't help you ask to speak to a supervisor. You will either be put through or hung-up on. If you are hung-up on: call back, get the new operators number, register a complaint, do step 3 again. If you get through to a supervisor, once again be polite and factual, get their name and employee number. Depending on your problem they might have to call you back. Make sure to get their direct dial number.

5) Be patient. This will take a while. Hopefully they can resolve the problem for you.

6) If you come to a dead end with the supervisor It's not over. Even though you're lead to believe so. By this time you have a list of call times, dates, people spoken to. Time to put it to use. Verizon has people at the top. People that make disgusting amounts of money. People that make more in a day than you do in a year. People with assistants. These assistants are busy. They don't have time to mess with customers, so Verizon created an Executives Services Department.

7) I will not put down any phone numbers here, sorry. Find out which branch of Verizon you are dealing with. They all have different Executive branches.

8) It is not hard to find out the name of who is on top. CEO names can be found numerous places, look in the NYSE website. For most of the CEO's their assistants telephone number can be found on numerous websites. If you are dealing with Verizon Wireless, which isn't posted anywhere, call the corporate offices front desk (also easily found)
ask to be connected to Lowel McAdams office.

9) Explain you problem. Detail how much time has been spent trying to resolve it. Tell them that you only came to them after all other routes had been blocked. Remember, these people are most likely smarter than you, be honest. They also make more money than you, be as abbreviated as you can while telling the whole story. If it helps, write down all the points you want to make before you call and just read through them.

10) They don't have time to deal with you. If you are not some loony with a grudge you'll be told that someone from Executive Services will contact you. They will. These are the people you want to be dealing with from the start, but you have to do the previous steps to get to them. It is their job to make you go away. Since you have demonstrated that you won't without a resolution in your favor they will look over your account, make sure you're not lying, then have accounting cut you a check. Mine arrived Fed-Ex less than 72 hours after contact.

Dog's bark. Concrete cracks. Politicians lie. Corporations steal. The first three you are powerless to stop, don't let the last get away with it.

I hope this helps you with your dispute.


On 08 October 2007 (10:17 PM), Matt said:

I've had two specific encounters with Verizon that will ensure I will never do business with them personally ever again.

The first encounter was due to me wanting to have land line put into my apartment. The technician never showed up. After being on hold for over forty five minutes and being transfered from person to person, I was finally hung up on. All I wanted to know was where the technician was.

After another call which lasted for thirty minutes and included more transfering from representative to representative and being on hold, I finally got someone and told them, "Just cancel the service that I never got." This over course was more trouble than it was worth.

All during this hour and fifteen minutes of time wasted, I was constantly being asked to give my phone number - which I didn't have because the guy was supposed to be setting up the service. No service, no phone number - DUH! This however blew everyone's minds that I spoke to. They couldn't fathom how I had no home phone number to give them.

This happened about two years ago and at that point I decided that Verizon and I would never do business again.

However, that didn't mean the company I worked for felt the same way. Yesterday I had to contact them to get a W-9 form so I could set them up as a vendor as the ownership to the company changed hands. I was transfered six times, each time being given a different phone number to call, and each time being told, "I don't handle that, let me transfer you."

By the time I got to the last person (who still couldn't help me), I finally hung up out of frustration. I swear those people have a department entitled, "Dumb Ass". This is where the bulk of Verizon's employees work stations are located at.

If anything, I'm glad it wasn't my personal phone or I would have been furious. Will Verizon ever get their heads out of their collective asses?


On 18 October 2007 (01:29 PM), Mark said:

Words cannot express how totally useless this firm is.

VERIZON SUCKS DEAD RABBITS


On 19 October 2007 (11:25 AM), corporate hater said:

verizon is one of many multinationals who feel no obligation to provide any customer service. monopolies and (oligopolies who are in cahoots with one another) don't have to answer to anyone!

right now, there is no answer. we have all fallen prey to a corporatist conspiracy to rule the world (and, quickly enough, ruin it). I AM NOT BEING FACETIOUS, and i am not a libertarian wingnut.

people need to wake up TODAY! we're already teetering at the precipice.


On 23 October 2007 (08:29 AM), upset with Verizon said:

I am so disgusted with Verizon DSL. Does everyone know they are currently offering DSL service to new customers for $14.99 per month for life. I am a customer and they raised my rates. How can they think this is good business? Obviously they don't care!!! Is there anyone out there that can help me understand this?


On 24 October 2007 (11:21 PM), WILLIAM WHITE said:

I HAVE BEEN A VERIZON CUSTOMER FOR ALMOST TEN YEARS NOW. I HAVE ON OCCASION GOT A MONTH BEHIND IN MY PAYMENTS BUT IT IS ALWAYS PAID ON THE FIRST OF THE MONTH. WELL THIS MONTH I WAS AGAIN A MONTH BEHIND SO I CALLED THEIR REPRESENTATIVE TOLD HIM I WAS MAKING THE USUAL PAYMENT WHICH IS THE BACK DUE AMOUNT PLUS SOME ON THE CURRENT BILL. WELL TONIGHT ON THE 24TH OF THE MONTH THIS CRAP COMPANY DISCONNECTED MY SERVICE. THEY SENT ME NO NOTICE OF THEIR INTENT. THEY JUST CUT ME OFF AT 7:30 TONIGHT. AND AT THAT TIME THERE IS NOTHING I CAN DO UNTIL TOMORROW MORNING SO I HAVE NO PHONE SERVICE TIL THEN. I HAVE CONGESTIVE HEART FAILURE AND NO PHONE TO CALL FOR HELP IF I NEED IT. WHAT A GREAT FUCKING COMPANY THIS IS. VERIZON YOU SUCK.


On 24 October 2007 (11:22 PM), WILLIAM WHITE said:

I HAVE BEEN A VERIZON CUSTOMER FOR ALMOST TEN YEARS NOW. I HAVE ON OCCASION GOT A MONTH BEHIND IN MY PAYMENTS BUT IT IS ALWAYS PAID ON THE FIRST OF THE MONTH. WELL THIS MONTH I WAS AGAIN A MONTH BEHIND SO I CALLED THEIR REPRESENTATIVE TOLD HIM I WAS MAKING THE USUAL PAYMENT WHICH IS THE BACK DUE AMOUNT PLUS SOME ON THE CURRENT BILL. WELL TONIGHT ON THE 24TH OF THE MONTH THIS CRAP COMPANY DISCONNECTED MY SERVICE. THEY SENT ME NO NOTICE OF THEIR INTENT. THEY JUST CUT ME OFF AT 7:30 TONIGHT. AND AT THAT TIME THERE IS NOTHING I CAN DO UNTIL TOMORROW MORNING SO I HAVE NO PHONE SERVICE TIL THEN. I HAVE CONGESTIVE HEART FAILURE AND NO PHONE TO CALL FOR HELP IF I NEED IT. WHAT A GREAT FUCKING COMPANY THIS IS. VERIZON YOU SUCK.


On 24 October 2007 (11:22 PM), WILLIAM WHITE said:

I HAVE BEEN A VERIZON CUSTOMER FOR ALMOST TEN YEARS NOW. I HAVE ON OCCASION GOT A MONTH BEHIND IN MY PAYMENTS BUT IT IS ALWAYS PAID ON THE FIRST OF THE MONTH. WELL THIS MONTH I WAS AGAIN A MONTH BEHIND SO I CALLED THEIR REPRESENTATIVE TOLD HIM I WAS MAKING THE USUAL PAYMENT WHICH IS THE BACK DUE AMOUNT PLUS SOME ON THE CURRENT BILL. WELL TONIGHT ON THE 24TH OF THE MONTH THIS CRAP COMPANY DISCONNECTED MY SERVICE. THEY SENT ME NO NOTICE OF THEIR INTENT. THEY JUST CUT ME OFF AT 7:30 TONIGHT. AND AT THAT TIME THERE IS NOTHING I CAN DO UNTIL TOMORROW MORNING SO I HAVE NO PHONE SERVICE TIL THEN. I HAVE CONGESTIVE HEART FAILURE AND NO PHONE TO CALL FOR HELP IF I NEED IT. WHAT A GREAT FUCKING COMPANY THIS IS. VERIZON YOU SUCK.


On 24 October 2007 (11:22 PM), WILLIAM WHITE said:

I HAVE BEEN A VERIZON CUSTOMER FOR ALMOST TEN YEARS NOW. I HAVE ON OCCASION GOT A MONTH BEHIND IN MY PAYMENTS BUT IT IS ALWAYS PAID ON THE FIRST OF THE MONTH. WELL THIS MONTH I WAS AGAIN A MONTH BEHIND SO I CALLED THEIR REPRESENTATIVE TOLD HIM I WAS MAKING THE USUAL PAYMENT WHICH IS THE BACK DUE AMOUNT PLUS SOME ON THE CURRENT BILL. WELL TONIGHT ON THE 24TH OF THE MONTH THIS CRAP COMPANY DISCONNECTED MY SERVICE. THEY SENT ME NO NOTICE OF THEIR INTENT. THEY JUST CUT ME OFF AT 7:30 TONIGHT. AND AT THAT TIME THERE IS NOTHING I CAN DO UNTIL TOMORROW MORNING SO I HAVE NO PHONE SERVICE TIL THEN. I HAVE CONGESTIVE HEART FAILURE AND NO PHONE TO CALL FOR HELP IF I NEED IT. WHAT A GREAT FUCKING COMPANY THIS IS. VERIZON YOU SUCK.


On 13 November 2007 (07:05 PM), Chris said:

Here is a wonderful TRUE story about Verizon's service. I had both local phone and DSL service for our home. I then called to cancel my DSL service since we were moving.
1) I called Verizon on 7/11/07 and asked to cancel my DSL service. Philip stated that I would incur an early termination fee unless I waited until the 1 year mark (which was on 9/1/07). I told Philip to cancel the DSL effective 9/1/07 and to immediately cancel the local phone service (since the house was empty & was being sold)
2) Philip said "no problem" and that I should receive a final bill after 9/1/07.
3) 9/1/07 came & went, 10/1/07 came & went but then...
4) On 11/1/07 I received a "need to pay $78" to Verizon notice but I should've have only owed $30.
5) I called Verizon and asked what was going on. "Customer Service" (yeah right... not at Verizon) rep #1 stated I needed to talk w/ the billing department. This was after waiting 12 minutes to get through.
6) Customer Service #2 person (in India?) said that he couldn't do anything (and he couldn't do anything except read whatever screen was flashing in front of him). I asked for his boss and got...
7) Customer Service #3. She told me that my verizon phone service and DSL service were TWO different deparments (like I give a darn) and that the DSL department was "sending the bill to my phone number". I asked her "what does it mean that you sent the bill to my phone number? Is that a person, an email, a physical address? What does that mean?" She stated again, again, and again that the bill went to my phone. I asked her "should I ask my phone if it received a bill... hey phone did you receive a bill?". She still couldn't get her through her Verizon brain that their DSL department had never contacted ME about any issue.
8) So Rep #3 sent me to her boss (rep #4). Rep #4 again told me the same thing. That essentially my canceling the phone line had screwed up the DSL billing. So I asked her "do we need a teleconference with the DSL team, the phone team, and the billing team to fix this?" She said she couldn't do anything & that the "bill had been sent to my phone number". Oh joy! I had spent 75 minutes with Verizon's finest. They couldn't do a darn thing.
Lessons learned:
1) Verizon had NO record of my previous conversations. So I WASTED MY TIME cancelling my DSL service. Next time HAVE THEM SEND YOU CONFIRMATION!!!
2) Verizon phone & DSL services don't talk or work with each other.
3) I spent 2 hours of my time (and I'm an hourly employee and hence lost more money from work than I could've got back from Verizon).
4) VERIZON SUCKS


On 15 November 2007 (02:28 PM), Julian said:

I recently had nightmarish experience with Verizon company, they basically are trying to steal 349$ out of my pocket. And stealing is

the best word to describe their actions. So, here is the story. For several years I had just a "basic domestic phone calls plan" with

Verizon and used another company(EOT) for long distance and international calls. EOT have very good rate (3cents a minute) for

international calls to the country I usually call to, but they don't have a flat rate for long distance calls around US. So, I decided

to switch to Verizon for long distance flat rate plan only(Freedom Plan), but decided to leave EOT plan for international calls intact.

Okay, they changed the plan over the phone. Done deal. I was totally convinced that this will start saving me some money for making

long distance calls. Meanwile, I continued to make international calls by dialing 011... the way I did it all the time before I signed

with Verizon. I was absolutely sure that I am making this calls through EOT. To my surprise next bill I got from Verizon was with a

charge of 349$ for the international phone call with a rate $7 per minite! When I called them for explanation, they said that I cannot

use 011.. anymore as these internatioanal calls go through Verizon company. If I want to make phone calls through EOT I would have to

get a code from them. I asked them why they did not tell me this before, and more importantly, warned me about super high rates for

such international calls. They said to me that they are sorry. Then I asked them to remove this charge and even signed up for their

international calls plan too just to make them happy. To my surprise, they signed me up for international package and.... they refused

to take off the charge of 349$! I am switching back to EOT for now and will fill complaint with FCC about Verizon actions. I think what

Verizon is doing with me is just a trick they probably trying to pull on a lot people, so that they can extort money this way from

unsuspecting customers. Have anybody had similar experience with Verizon?


On 15 November 2007 (02:31 PM), Julian said:

I recently had nightmarish experience with Verizon company, they basically are trying to steal 349$ out of my pocket. And stealing is

the best word to describe their actions. So, here is the story. For several years I had just a "basic domestic phone calls plan" with

Verizon and used another company(EOT) for long distance and international calls. EOT have very good rate (3cents a minute) for

international calls to the country I usually call to, but they don't have a flat rate for long distance calls around US. So, I decided

to switch to Verizon for long distance flat rate plan only(Freedom Plan), but decided to leave EOT plan for international calls intact.

Okay, they changed the plan over the phone. Done deal. I was totally convinced that this will start saving me some money for making

long distance calls. Meanwile, I continued to make international calls by dialing 011... the way I did it all the time before I signed

with Verizon. I was absolutely sure that I am making this calls through EOT. To my surprise next bill I got from Verizon was with a

charge of 349$ for the international phone call with a rate $7 per minite! When I called them for explanation, they said that I cannot

use 011.. anymore as these internatioanal calls go through Verizon company. If I want to make phone calls through EOT I would have to

get a code from them. I asked them why they did not tell me this before, and more importantly, warned me about super high rates for

such international calls. They said to me that they are sorry. Then I asked them to remove this charge and even signed up for their

international calls plan too just to make them happy. To my surprise, they signed me up for international package and.... they refused

to take off the charge of 349$! I am switching back to EOT for now and will fill complaint with FCC about Verizon actions. I think what

Verizon is doing with me is just a trick they probably trying to pull on a lot people, so that they can extort money this way from

unsuspecting customers. Have anybody had similar experience with Verizon?


On 20 November 2007 (02:10 PM), Monica said:

I have not been, nor will I ever be, a customer of Verizon. Their online toll free is 866-765-1660, but they are so moronic they can't get that straight. I am a receptionist, and I hear from their customers on a daily basis how screwed up Verizon is (if the customer isn't so frustrated they say some choice words to me before hanging up). Not that I blame them. The ones who do stay on the line long enough thank me for giving them the correct number. After having heard these complaints, I tell EVERYONE I know not to use Verizon for online, cell service, or any other type of service they offer. I can only hope that one day [soon?] this company will go under for all the evil/shady/misguided things they have done to make a buck, and there will be a large class-action suit against them.


On 26 November 2007 (06:20 AM), mushpuppy said:

I am a Verizon FIOS user. I also use Digiportal's Choicemail filter. Whenever I am away from home for more than a couple of days, when I return and first check my email, Choicemail's challenge messages get my outgoing smtp service blocked because Verizon flags me as a spammer. This has happened twice--11/18 and 11/26 (today). I have called several times to Verizon. Each time the person who answers the phone refuses to forward me to a 2nd-tier person. Further, each time the person who answers says there is nothing that can be done about this.

FYI I am forced to use Verizon's smtp server because I use FIOS and Verizon won't let me use the smtp server of the company that provides my pop service.

This is an example of Verizon killing a great product for an idiotic reason. I'm trying to fight spam too! But according to Verizon I either must allow myself to be flooded with spam--or switch back to cable.


On 10 December 2007 (08:58 AM), Dave said:

As a result of the order taker walking our neighborhood writing down several mistakes, my installation of FIOS internet, TV and phone took over a month. Four separate service technicians, working in my house until 11PM on occasions could not fix the problem earlier. The computer systems at Verizon are not properly interfaced, and an account error takes MONTHS to propogate a fix. I was told by the SECOND service manager I was given access to, that a programmer had to stay up all night to manually get my order through several systems to fix the problem. After the installation, the billing problems started. Random numbers appeared for two accounts, ( I only have one ). Several months later, and many phone calls later, that is solved. As an afterword, today I am attempting to find out the username and password for the router to check something. The tech service chat line is down, during a workday in business hours. The phone tree has transferred me to tech support three times and then ( wait for it ) HUNG UP! Verizon doth sucketh bigtime.


On 10 December 2007 (08:59 AM), Dave said:

As a result of the order taker walking our neighborhood writing down several mistakes, my installation of FIOS internet, TV and phone took over a month. Four separate service technicians, working in my house until 11PM on occasions could not fix the problem earlier. The computer systems at Verizon are not properly interfaced, and an account error takes MONTHS to propogate a fix. I was told by the SECOND service manager I was given access to, that a programmer had to stay up all night to manually get my order through several systems to fix the problem. After the installation, the billing problems started. Random numbers appeared for two accounts, ( I only have one ). Several months later, and many phone calls later, that is solved. As an afterword, today I am attempting to find out the username and password for the router to check something. The tech service chat line is down, during a workday in business hours. The phone tree has transferred me to tech support three times and then ( wait for it ) HUNG UP! Verizon doth sucketh bigtime.


On 10 December 2007 (01:36 PM), John said:

I had an issue with my Verizon Wireless plan.I had two lines and I called to have them canceled. Needless to say 5 months later I got a notice from them saying I owed $203.00 immediately otherwise my account would be going to collections. I called "Customer Service" to straighten it out. They said that one line was still active. I went through five people and not one person would listen to reason. Its not that they couldn't help me, but that they wouldn't help me. I finally decided (after an hour of arguing) to pay the bill. I admit by that time I was using choice words to describe the circumstances. The women told me that this was a professional environment and that I should refrain from using language. I was going to explain that the fact that I am paying this doesn't mean I'm just going to take it. I asked to be transfered back to "Customer Service" to talk to the supervisor that was "away from there desk". Then she started going through the "Thank you for calling Verizon..." speech. I realized she was hanging up on me. Luckily I got in one more choice word before I got disconnected.


On 12 December 2007 (05:44 PM), ChrisTHIS said:

Another reason why Verizon sucks...

http://christhis.com/archives/293/verizon-reps-are-liars

They extended the contract of two plans without my permission... read that story or click my name to read the whole deal.


On 19 December 2007 (12:39 PM), Frank said:

Verizon Sucks asssss!

1. Its difficult to understated English Indian accents, i.e. costumer services
2. No one said it will be a ~$200 for installation when I ordered DSL
3. It takes months to get your money back for something that was not your fault, more specifically since 8/15 I am still waiting for my $
4. They f*** up each conversation, once they say money its on the way next month they say someone made a mistake in the transaction, next month they have no idea what happened ...
5. As soon as I am done with my contract I’m going to another Internet provider company.


On 19 December 2007 (12:40 PM), Frank said:

Verizon Sucks Asssss!

1. Its difficult to understated English Indian accents, i.e. costumer services
2. No one said it will be a ~$200 for installation when I ordered DSL
3. It takes months to get your money back for something that was not your fault, more specifically since 8/15 I am still waiting for my $
4. They f*** up each conversation, once they say money its on the way next month they say someone made a mistake in the transaction, next month they have no idea what happened ...
5. As soon as I am done with my contract I’m going to another Internet provider company.


On 19 December 2007 (12:41 PM), Frank said:

Verizon Sucks Asssss!

1. Its difficult to understated English Indian accents, i.e. costumer services
2. No one said it will be a ~$200 for installation when I ordered DSL
3. It takes months to get your money back for something that was not your fault, more specifically since 8/15 I am still waiting for my $
4. They f*** up each conversation, once they say money its on the way next month they say someone made a mistake in the transaction, next month they have no idea what happened ...



On 19 December 2007 (12:41 PM), Frank said:

Verizon Sucks Asssss!

1. Its difficult to understated English Indian accents, i.e. costumer services
2. No one said it will be a $200 for installation when I ordered DSL
3. It takes months to get your money back for something that was not your fault, more specifically since 8/15 I am still waiting for my $
4. They f*** up each conversation, once they say money its on the way next month they say someone made a mistake in the transaction, next month they have no idea what happened ...



On 20 December 2007 (09:39 PM), Nitemare said:

If you want to avoid late charges, DON'T sign up for email-only alerts. I opt for both snail-mail bills and email notifications to protect myself against (a) lost snail-mail and (b) computer or Internet problems. On multiple occasions, Verizon has FAILED to provide me with email notifications in a timely manner. If you read their terms of service, Verizon can not be held accountable for failure to deliver email notifications on time. They also can not be held accountable if the post office loses your bill. In both cases, you will be charged late fees.

It sounds like a lousy set-up to further rip people off, on top of their outrageous prices and rediculous "government imposed" (yeah, right) fees. Verizon's tactics are almost as bad as some of the crooked credit card companies, and the government isn't interested in doing anything about it.

I have complained repeatedly on Verizon's web site, but they won't fix the problem. I tried to complain tonight after it happened again, and their web site said I had to CALL them instead. What?

In addition, there have been numerous times when I have gone to their web site to pay my bill online, and their online bill payment service was unavailable. If they are unable to maintain a working web site, should anyone really trust them for DSL or other Internet services? For that matter, can anyone trust them for anything at all? How many times have you talked to a Verizon cell phone customer and had your call cut off, even when they are standing still?

As time goes on, Verizon's service quality decreases and their attempts to rip people off increases. Where is the government? I am guessing the government is happily sitting back and enjoying their share of Verizon's rip off charges.

Personally, I'm thinking of giving up Verizon in favor of a cheap digital phone service like Vonage. Time Warner's digital phone service isn't priced any cheaper than Verizon's phone service, and resellers like IDT are no longer doing a decent job of offering competitive prices. Once again, the incumbent telephone companies are in control of pricing and the cable companies are happily charging "whatever the market will bear", which means charging almost as much as Verizon. Go figure. Once again, I ask "where are the government agencies that are supposed to be looking out for consumers?" What happened to the promises of competitive pricing associated with the "telecom revolution" that the government promised us? The telecom revolution resulted in only a temporary reduction in prices. Maybe the government stopped caring about us.


On 02 January 2008 (03:00 PM), Paul hates verizon said:

Just signed up for the verizon triple play for 99 bucks a month. Sound like a good deal? HA! Don't forget the set up fees, that are so high now that they spread them out over 3 months for my convenience. Have an unlisted number? HA! Go to google and type it in. Turns out that they sold it to everyone everywhere with address included. There's another 5er per month. Need a box for your cable? Who the F doesn't! get less than with an antenna without one. Another 5 bucks a month right there. Per TV! And lets not forget the taxes! No, they don't have much control over them (gimmie a break), but you can be sure as the sun will come up tomorrow that for every dime the government squeezes out of them, they are turning around and finding new and exciting ways to squeeze it out of you. My bill lists something called 'other charges'. You don't even know what you're paying for! But how could I not understand you might ask with such a simple bill that is miraculously kept under 5 TWO sided pages. But now I'm screwed for 2 years. And when were all these companies suddenly allowed to demand a fee for canceling their service because it sucks? Screw'em! I will cancel their service and pay their rape charge. Be about the same as a one month charge anyway. And yes, it is all my fault and I should get what I deserve. This is one of the biggest failures in the endless list of failures by a government that not only wants your money, but demands it by threats backed up by force, but does little if anything to EARN it, and will do nothing to help you if you need it. I say get rid of all of this technology shit now because when you get old, you're going to need every cent you have when the government throws you away like garbarge. Oh but don't worry, you may be able to rent a nice cardboard box with social security. You know, when it first came out, TV was a luxury item. Then that changed so everyone could afford it as it should be. Now it has gone back to being a luxury item which I can no longer afford let alone tolerate the absolute scumbags that whore it out. I think I will need every penny I have for gas and heating oil when Bush attacks Iran. (for my cardboard box)


On 03 January 2008 (08:43 AM), Daniel said:

I switched to Verizon in Septemper 07. When I got my first bill it was obvious that "mistakes" in their favor were going to be frequent. Pissed off, I canceled my service within the first month
addressed the fraudulent mistakes and paid my $263
bill(I had 2 phones). My next bill showed up for 400 somthing. They corrected the $150 error and said I was being billed for the 2 phones I purchased at a COSCO kiosk. I returned them immediately. Now in Jan. 08 after a couple of more bills, I contacted custmer service. They had no record of my returned phones but issued a $350
credit, so they're sending me a check for about $210(we'll see). When asked how a disconnect between the COSCO KIOSK and Verizon could occur, they said the kiosk was an unauthorized vendor so they don't notify them of a return. What about ignorant people that don't question or ignore their bill?


On 03 January 2008 (08:43 AM), Daniel said:

I switched to Verizon in Septemper 07. When I got my first bill it was obvious that "mistakes" in their favor were going to be frequent. Pissed off, I canceled my service within the first month
addressed the fraudulent mistakes and paid my $263
bill(I had 2 phones). My next bill showed up for 400 somthing. They corrected the $150 error and said I was being billed for the 2 phones I purchased at a COSCO kiosk. I returned them immediately. Now in Jan. 08 after a couple of more bills, I contacted custmer service. They had no record of my returned phones but issued a $350
credit, so they're sending me a check for about $210(we'll see). When asked how a disconnect between the COSCO KIOSK and Verizon could occur, they said the kiosk was an unauthorized vendor so they don't notify them of a return. What about ignorant people that don't question or ignore their bill?


On 03 January 2008 (08:47 AM), Daniel said:

I switched to Verizon in Septemper 07. When I got my first bill it was obvious that "mistakes" in their favor were going to be frequent. Pissed off, I canceled my service within the first month
addressed the fraudulent mistakes and paid my $263
bill(I had 2 phones). My next bill showed up for 400 somthing. They corrected the $150 error and said I was being billed for the 2 phones I purchased at a COSCO kiosk. I returned them immediately. Now in Jan. 08 after a couple of more bills, I contacted custmer service. They had no record of my returned phones but issued a $350
credit, so they're sending me a check for about $210(we'll see). When asked how a disconnect between the COSCO KIOSK and Verizon could occur, they said the kiosk was an unauthorized vendor so they don't notify them of a return. What about ignorant people that don't question or ignore their bill?


On 05 January 2008 (05:59 PM), timothy said:

hey guys my name is tim and i work for at&t, if you have any questions about any of our phones our service or rate plans fill free to come to my page and send me a message and i will get back to you asap!

www.myspace.com/att_mobility_solutions


On 10 January 2008 (01:51 PM), Ernie D said:

Long story made relatively short. I get a bill for 436.77 for a call to China in November to a number that neither I nor my wife, who uses a special calling number when calling her parents in China, recognize. We were alerted after the call had taken place, they told us that our long distances was blocked until they deal with this. I said, great, we never use Verizon for international calls, could they keep the block on forever? They said wait until the bill comes before trying to resolve the dispute. Countless aggravating phone calls later, all I keep hearing is that if one uses calling cards (or presumably special numbers like most Chinese use when calling overseas) is that sometimes the other company makes some kind of mistake or money runs out and then the call is redirected to Verizon's lines. What they don't seem to want to hear is that WE DO NOT KNOPW THE NUMBER to whom the call ws made. We even checked by calling that number later, by the usual way my wife would call China, and it was a number that was disconnected and referred one to another number, where no one picked up the phone! I also can't understand why we are being charged over 5 dollars a minute for a call we didnt make, and that if we were on their four dollar a month plan for international calls the same call would be 10 cents a minute! I am going to file a complaint with the New York State Attorney General's office and eagerly await ideas from fellow sufferers as to what else to do. I an reviewing our plan with them and will seek out alternatives, as I intend that they will lose an otherwise loyal customer for life. Plus all of my students and collegues are or will be hearing about this. What else can I do?


On 14 January 2008 (05:35 PM), Deepak M said:

Never take verizon service, it sucks, i had verizon brodband connection $79.99(Unfortunatly), and because i was not using so i requested them to suspend my account, they charged me $15 and suspended my account for three month, after three month they activated my account without any notification and and sent me the bill after 10 days of activation and that was $100.4, i gave them a call again and said suspend it again for next three month, she said ok done, but you need the pay this bill and the amount will be credited so i paid same, but after one month i again recived the $108.00 bill, i was so surprised and gave them call again and asked about that if it is suspended so how come i am receiving the bill? then seh said it ws not suspended,, i was like what..then i was pissed of and saidd ok cancle my service then she said ok it is cancled you will receive your final bill of almost 45-60$ including early termination fee, i said ok,, but i received the bill of $167.04, i called them again and asked about this that some person from your side told me it should be 45-60$, and now how come it is 167.04$, then she said no it is your final bill because your account is still not suspended and i can't help it out...these people just wanat your money some how..the money which you earn by working hard and collecting penny by penny ...Verizon sucks..never ever take there service..they will keep sending you un reasonable bill and they can't help it out....


On 14 January 2008 (05:38 PM), Deepak M said:

Never take verizon service, it sucks, i had verizon brodband connection $79.99(Unfortunatly), and because i was not using so i requested them to suspend my account, they charged me $15 and suspended my account for three month, after three month they activated my account without any notification and and sent me the bill after 10 days of activation and that was $100.4, i gave them a call again and said suspend it again for next three month, she said ok done, but you need the pay this bill and the amount will be credited so i paid same, but after one month i again recived the $108.00 bill, i was so surprised and gave them call again and asked about that if it is suspended so how come i am receiving the bill? then seh said it ws not suspended,, i was like what..then i was pissed of and saidd ok cancle my service then she said ok it is cancled you will receive your final bill of almost 45-60$ including early termination fee, i said ok,, but i received the bill of $167.04, i called them again and asked about this that some person from your side told me it should be 45-60$, and now how come it is 167.04$, then she said no it is your final bill because your account is still not suspended and i can't help it out...these people just wanat your money some how..the money which you earn by working hard and collecting penny by penny ...Verizon sucks..never ever take there service..they will keep sending you un reasonable bill and they can't help it out....


On 25 January 2008 (01:47 PM), fedup said:

I do know that Verizon does not care about the people that use their service, I have been fighting close to a year in trying to get the people that live next door to me to stop montoring and recording my phone calls, oh Verizon did ask me, ( why dont you just move ) real nice, where I live all we have is verizon phone service


On 04 February 2008 (02:04 PM), VerizonSucks said:

Hey

Verizon sucks and they are running scams, why don't Consumer report take any action against them because they pay lot of money to politicians to make laws in favor of them and then they can rob us.

Verizon Sucks.


On 06 February 2008 (03:14 PM), Carter said:

disconnected repeatedly from phone reps when being "transferred" to appropriate department after enlongated crappy music and endless automated menu's. No online help without an account and password to get service, only automated responses to e-mails sent that have nothing to do with the problem at hand. Feels like you are fighting with "HAL" (2001 Space Oddity)


On 07 February 2008 (11:31 AM), Elena Bulakhtina said:

Verizon is the most disgusting, dishonest and disorganized company I've ever seen! Here is my saga in brief: one day the dsl stopped working. A technician was scheduled to come 4 times within 9 days(!!!), and every time they requested someone at home between 8 am and 7 pm !! Can you imagine taking days-off for crap like that? I cannot, because my hospital will never put up with such excuse. So my husband was the victim, and he stayed at home... and nothing happened. I don't know how many minutes he spent on the cell-phone, but I know how long it took me to reach someone who can speak and understand English: from 50 minutes to 1.5 hrs. Thanks god, I used a ground line at work after hours. Anyway, nobody could explain: 1. What's the problem with dsl; 2. why a technician never came; 3. Who is going to compensate our expenses. So today I'm terminating the contract. The early termination fee is 79 dollars, but it's nothing for not dealing with verizon anymore. If I forgot to mention, nobody bothered to respond to my e-mails. And guess what the "agreement" says? "The termination fee limits competition" and "we don't guarantee stable connection". Screw them! I'll post this comment at all related web-sites, and I won't be lazy to write a couple of letters to the the higher authorities.


On 08 February 2008 (09:06 AM), Jon Kaz said:

Verizon's customer service is the absolute worst. My wife and I ended our "Sentence (service agreement)" with Verizon in early January. We've received over 30 phone calls, 30 asking if we could come back to Verizon, and 30 times we told them that we were disgusted with their customer service and that we'd NEVER come back even if they were the last cell phone company on the planet. And as always the person on the other end could care less. He just continues on his script without missing a beat. We still continue to get phone calls just about every other night. I hope that this company goes down hard.


On 08 February 2008 (05:32 PM), virginia F said:

Verizon customer service is mostly people actually working for Verizon if you call during the day, when you cancel your service they say they will connect you to the "cancellation dept". That is actually outsourced, so they put you into a que and the other company puts you right back to Verizon customer service and you go thru the whole thing again and again. I will not take up your time telling you my nightmare with Verizon but I will tell you how I finally solved my problem: I had kept records of every contact sucessful and unsucessful. A couple of weeks ago when I received my last bill there was a brochure in the envelope: "2008 Annual Customer Notification." Well, I normally throw those thing away without unfolding them but since I was having so much trouble with them I thought there might be an adminstrative office I could write to, so I opened it and lo and behold! there was an address for customer service complaints: Verizon Customer Relations, 1300 Columbus-Sandusky Rd N, PO Box 1804 Marion, Ohio 43301-1804. Listed on the right side of this info was all of the Local Franchise Authoritys in Florida. I am sure each state would have their own listed. The brochure said if you cannot get satisfaction from their online service to write to them, and if they cannot satisfy you, then write to the Franchise Authority in your area. Well, I wrote to the Marion, Ohio address and in ONE WEEK all of my problems were solved to my satisfaction. I hope this has helped someone out there because I looked all over the net for help and all I found was complaints. After writing to the Ohio office, a local manager called me and took care of everything in 10min. and even gave me his private number to call him back if I ever had any more problems with customer service. Good Luck!!


On 12 February 2008 (03:44 PM), Louie said:

Verizon showed up today to install service. The problem - I did not order it. Called CS numbers -passed to 8 different people...No service awards today.
So I called corporate and started asking for exec's, finally someone came on.
They even started billing me - Real funny how they compromised my private information.
This company has always been a joke...
Haven't used them in 6 years - and never will.
Asking state to look into it...Can you hear me now!!


On 24 February 2008 (07:33 PM), SHEILA said:

myson got a prepaid cellphone and each day we have been charged something different verizon reps dont know what the heck is going on its not worth it if your thinking of etting prepaid for verizon dont do it its a rip off DO YOUR SELF A FAVOR IF YOU WANT PREPAID WIRELESS DONT GO TO VERIZON ITS NOT WORTH THE TRIP


On 09 March 2008 (11:46 PM), Brian said:

My grandfather overpaid Verizon by 1 cent when he cancelled his service just so they had to spend 40 cents on a stamp. Seriously, Verizon sucks. Somehow they managed to cross my phone number with my neighbors so I was getting his calls and he was getting mine. I'd dial my number and I could hear the phone ringing next door. I had to call Verizon like five times and explain the whole situation over and over. It took a month (they did credit me) to fix the problem. I recently signed up for triple play and was supposed to get a free TV. 10 weeks later and I still have not gotten the redemption code in the mail. I called, they said they would mail it and nothing. I send email and get canned responses. Verizon sucks!


On 18 March 2008 (02:34 PM), Jeff said:

Verizon is evil. I ordered FIOS in Dec. For the first two weeks nothing worked - no phone, no TV, no internet. That was fixed but then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. I'm still being billed for services I didn't order. Clearly Verizon policy includes intentional overbilling and the bait and switch con.


On 20 March 2008 (12:11 AM), marla said:

verizon has the worst approach when comes to customer services...besides the fact of the POWER they have to squeeze peoples money....like any other corporation....they are as bad as the BANKS...legalized SUCKERS...and WE the PEOPLE give them food....we need to start from grassroot....when will be the reborn of our republic...I wonder!!!?


On 20 March 2008 (06:57 PM), Randy said:

Verizon is a legal criminal enterprize that rides shotgun over the consumer - I ordered bundled services that would include phone, dsl and wireless mobile - after reneging on a free phone to be included in the deal they started charging fees for transfers when I cancelled the bundeling after having to call various customer services divisions because one does not handle wireless or phone service they promised even a refund but each time I call I get another story - they make me sick and tired, their customer service is full of liars this is their approach - I'll keep away from them (Verizon) as best I can, forget about FIOS.


On 21 March 2008 (10:46 AM), mike said:

yes i understand i have had problems with verison in the past i just let it go to collections

fuck them and there credit reporting people i have horrible credit now and tell you the truth i couldent be happier there was a time my score was at 800 its a gimmick to make people buy things they dont need verison is riding a wave of collections, trust me i use to work for there contracting division once you contact or call them they will never let you go thats why the company got so big so fast its an aggressive sales approch

my advice stop paying verison if every one did that they would go out of business quicker then they grew


On 28 March 2008 (12:49 PM), Dennis said:

My only choice for local phone and high speed Internet service is Verizon and it took 6 weeks to get service after I had ordered service 3 weeks prior to moving in. Countless frustrating phone calls dealing with everything from reps hanging up on me to the service technician laughing in my face when he came by the house for a minute to tell me I was screwed and would be lucky to ever get service. Folks, when we drill down from the greedy corporate level isn't is people that work for these lame companies? You know who they are, friends, neighbors, club members. Influence them to do the right thing. If they don't care do your best to convince them. If they still don't care make them suffer. Post their name, address, phone number, and the company they work for on the Internet! Get creative!


On 31 March 2008 (02:47 PM), D said:

I HATE VERIZON. THEY ARE THE WORST COMPANY OUT THERE? IT'S AMAZING THAT THE LACK OF HELP THEIR EMPLOYEES ARE. HERE IS A THOUGHT WHEN A CUSTOMER CALLS, PICK UP AND DON'T PUT US ON HOLD FOR 20 PLUS MINUTES.

P.S I HATE FUCKIN VERIZION


On 04 April 2008 (01:29 PM), ManoMan said:

Man
I wished I lived in a 3rd world country. It is much better down there than living a country where corporations just suck your blood to the core. You have to be really lucky or don't care about their affairs to not notice.

Verizon man sucks the most of all I noticed. I was put on the phone for 3 hours transfered from one department to another for my DSL modem issue.

PLEASE FOR YOUR PEACE OF MIND AVOID VERIZON. SINCERE ADVICE FROM YOUR DEAR FRIEND.

The advice is not just because of what I went through, but their customer service sucks so bad that you will never be able to resolve anything if you have a problem.

YOU'VE BEEN WARNED....


On 12 April 2008 (02:53 PM), Lynn Lichtenberg said:

I would like to write CEO Ivan Seidenberg about my Verizon problems, is there an address?


On 15 April 2008 (04:44 PM), Wendy Gustafson said:

Unfortunately, the only phone service available to me is verizon. They refuse to upgrade our lines so we could get dsl. They won't allow any competition in the area. I started receiving charges on my bill for directory assistant calls at a 1.25 a pop, which I did not make. I called and disputed. These directory assistant calls continued to show up monthly sometimes 7 or 8 of them. I argued and they finally credited my account but failed to credit the taxes that were associated with each of the directory assistance calls that were not made, which I'm not paying. If I could get cable I would drop verizon in a heart beat but, comcast won't come down our road, yet they provide service to all the roads that surround us. So they suck too


On 28 April 2008 (12:21 PM), James said:

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

Herndon, VA


On 29 April 2008 (01:32 PM), Disabled&Suing said:

To Contact Verizon Officials:

Verizon Legal Department
Verizon Communications Inc.
1095 Avenue of the Americas
37th Floor
New York, NY 10036

To contact Verizon for state legal issues - go to your State's web page, and find where they keep the names and addresses for companies doing business in the state. Since Verizon does business in every state, they must have a company in the state that acts as their "agent of service." Find that company, and you have found Verizon. If you can't find it, make a few calls to the Sect. of Commerce, State, etc. They will be glad to help you.

Verizon not only HATES ON their customers, but their own employees, esp. those who are disabled. They ignored service upon them for 18 months, but as soon as I got a judgment against them, they rushed to court crying that they had "LOST" the paperwork!! How can 3 legal depts. LOOSE a federal court summons for 18 months??? BULL_HOCKEY!!

I was a disabled MCI employee (hurt on the job) for 12 yrs before the merger, and I was treated quite well. Once Verizon couldn't stop MCI from emerging from bankruptcy, they decided to take them over. Part of that process included terminating almost 600 of MCI's disabled employees. They never even sent me notice, never got COBRA, severance, stock options, nothing!! I just discovered all of this last fall, and have filled a state level employment discrimination claim against them too.

Am waiting for the Judge to make a decision ... When everything else fails, sue the Bastar*s!!


Lisa in Southwest AZ


On 28 May 2008 (10:19 PM), riley said:

i have a problem with verizon too. they are charging me for webhosting of some sort named "ESBI". but i dont even know what it is. they are charging me 21.19 a month and wont take the bill off. im a student and i live on basically scraps any way and they tack this extra charge to my home phone bill! i dont know what to do, let it go to collections i guess because im not paying it and i really cant afford it while im in school anyways. i called customer service and spent almost 4 straight hours on the phone being passed around and given different numbers to call. not to mention the whole "on hold" thing! its soo frustrating! if i get out of this ill NEVER do business with verizon EVER again! does anyone have any advice for me??? rileychon@gmail.com


On 23 June 2008 (10:04 AM), FUNk_U_ALL said:

"Verizon customer service is mostly people actually working for Verizon if you call during the day, when you cancel your service they say they will connect you to the "cancellation dept". That is actually outsourced"
ignorant people no wonder you have verixon
all the dep.ts are outsorced
_tech support
_win._mac_spanish
_retention "cancellation"
_billing
_sales
you are been helped by an apu and a pedro live with it wen you say that you are gonna sue Verixon they dont really care\
if you say that you are gonna cancelled
they are gona say "can i transfer you now"
so you would have to live with it....
now

thank you for calling verizon and have a gr8 day


On 07 July 2008 (10:57 AM), Lori said:

I worked for Verizon in one of the collection centers. As a former employee, I can honestly say none of the stories I have read on here surprises me. Each rep must have a maximum call time average of less than 3 minutes, or faces "steps" leading to dismissal. I was reprimanded several times for staying on the line too long in an attempt to help solve a customer's issues. Many of us have gotten instant messages from supervisors to wrap up a call, as it had gone on too long. We were told to pass them off to another department. Training on new procedures is a joke, and we were seldom clear on exactly what was going on or how to handle new issues. Morale at the center was incredibly low, and most employees were on medication for depression or anxiety. The company browbeats its employees on a daily basis, reprimands them if they dare to go the extra mile to help a customer (call times again) doesn't offer proper training or support for new products/billing procedures and blames them for poor customer opinions of the company as a whole. We not only understood the customers' frustration, we shared it. Every call center employee hates their job and Verizon itself but can't afford to quit. The collections department isn't allowed to discuss the bill even concerning past due charges! Billing questions must be sent to the billing department, which isn't allowed to set up payment arrangements for the past due charges. Transfer back to the collections department! Conference calls would seem like a viable option, but aren't allowed in the collections department (takes too much time on the call). Phone reps get verbally slapped around by understandably upset customers, and threatened with dismissal by the company every day. Verizon as a company provides bad service to customers and front-line employees as a standard practice. Heed the advice on this page; try to avoid doing business with VZ, you will be happier for it.


On 25 August 2008 (09:56 PM), lukes1014 said:

Yes, Verizon DSL does suck--big time. I've switched to Comcast permanently. The reason I switched: I have this friend who works as a network specialist for Verizon. And he told me that if I gave him the name an address of anyone within his area he could run a report on their surfing habits and give a copy to me. I didn't believe him so, I gave him the address of several of my co-workers. Low and behold! The things you can tell about a person from their surfing habits. I learned that one of my co-workers, a woman of 45 is trying to get pregnant by using a sperm bank. Who knew? The way she rejects the guys in the office, we though she was a dyke. She has been doing online searches for sperm banks in the area. She even placed an online ad for sperm donors. Why must they always have a high IQ? Anyway, my boss, he is 65, wears incontinence pads. Now I know what was in the paper sack he carries into the bathroom. And he orders them wholesale online. These surfing reports were becoming addictive. So I gave my friend at Verizon my neighbors names and addresses. I discovered that the couple next door visits all sorts of dirty porn sites at night, one was dealing with bestiality. Although, it could be just the him, because his wife works most week nights. My neighbor to the right of me, so sad, I believe she has pancreatic cancer. We can tell because she is constantly searching for treatment articles on the internet. She has always looked sickly to me. Now I know why. Yes, I am a hypocrite. Albeit I like the reports, I would not want to be spied. My friend tells me that half of the network specialist at Verizon are running these reports for their friends and many are doing it for money. For the record, Verizon's policy is that they do not engage in this sort of thing. Off they record, maybe not Verizon, but their employees sure do. The thing of it is, I don't think it is against the law, though it may be unethical for the employees to do that. I must admit this is addicitive. Now I want to know about my shady pastor and if only I knew the address of the rude cashier who works at the WaWa not far from me. What a bitch! I would like to know her secrets. I guess after all Verizon is good for something.


On 05 September 2008 (12:50 PM), george R said:

I used to have comcast but switched to verizon when comcast bill went up. That was a tragic decision. 7 months later i am still fighting to get rid of a double charge on my account, they tried to send me to collection, i have called more than 20 times and you are right, they try to get rid of you as soon as possible and just transfer you to another department. I just switched back to comcast and got their 2 years package. I'd rather go to direct TV that deal with their customer service hell again